Application Support Specialist

6 days ago


Singapore Clarivate Full time

We are looking for Application Support Specialist to join our Professional Services team in Singapore. This role works in a close, collaborative manner with System Librarians, Cloud Operations, and Product teams to provide the highest levels of customer service to Innovative customers.

About You - experience, education, skills, and accomplishments
- BSc in Computer Science, Engineering, or relevant field
- Understanding of XML, HTML, TCP/IP, Oracle DB and SQL
- Knowledge in computers and information systems
- Experience with Linux
- At least 2 years’ experience in developing or supporting enterprise software using any of the following J2EE,
- JSON, REST API, XML, Spring, Ruby, Oracle, Postgres databases, SQL, Apache and Tomcat web servers, Bash and
- Shellscript Linux scripting, Kubernetes and AWS cloud setup, OpenSSL, etc
- Experience working as Tier 1 level support and/or helpdesk function

It would be great if you are...

Working in library information technology industry

What will you be doing in this role?
- Serve as a first line of technical Support for Polaris and Vega ILS customers
- Provide emergency response support (in Site Down/Critical situations)
- Perform product configuration based on customer requirements including attending to customer service request
- Change or fine-tune System related parameters
- Perform problem analysis and implement corrective and preventive measures to prevent recurrence
- Provide technical solutions
- Interact with internal departments (development, cloud, etc.) and customer
- Become a knowledge domain expert for Polaris and Vega software
- Provide online and/or on-site assistance and training to customers

About the Team

Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services and support.

We provide world-class services by consistently meeting customer satisfaction while continuously improving our organizational efficiency.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.



  • Singapore Antares Management Services Full time

    Roles & Responsibilities We're Hiring: Application Support Specialist (Level 2) Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No...


  • Singapore Antares Management Services Full time

    Roles & Responsibilities We're Hiring: Application Support Specialist (Level 2) Are you ready to take your IT career to the next level? We're seeking a talented Application Support Specialist to join our innovative team, where you'll become an expert in enterprise systems while working with cutting-edge technologies. No prior Oracle EBS experience? No...


  • Singapore BTI EXECUTIVE SEARCH PTE. LTD. Full time

    A bank's IT team is looking for a reliable Application Support Specialist to join them! **Responsibilities**: - Analyze and manage incidents and problems. - Manage user accounts and access permissions. - Maintain proper documentation of work **Requirements**: - Proficient in SQL, particularly Oracle PL/SQL. - Experience with Oracle Database; knowledge of...


  • Singapore JEPPESEN ASIAPACIFIC PTE. LTD. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Singapore Cognizant Technology Solutions Full time

    If you have DevOps or software developer experience and you're seeking a new role in Singapore, we want to hear from you. Cognizant is recruiting an Application Support Specialist, and the full-time role comes with an attractive salary and benefits package.As an Application Support Specialist, you will work closely with data and product owners to ensure the...


  • Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    **Applications Support Specialist(Avaloq)** Be part of the IT Application team to maintain existing IT Systems and Bank’s Core Application by providing immediate attention to the daily issues received by IT Service Desk. **Responsibilities** - **Provide 1st level support for Core Banking System (Avaloq)**: - **Good in Avaloq support.**: - Problem and...


  • Singapore In.Corp Global Pte Ltd Full time

    2 minutes read Join our rapidly expanding team. We are looking for **IT & Applications Support Specialist** to join our IT team in Singapore. **Duties and Responsibilities**: - Installing and configuring computer hardware, software, systems, networks, printers, and scanners - Monitoring and maintaining computer systems and networks - Providing technical...


  • Singapore Munich Re Full time

    Senior Application Support Specialist **Company** Munich Re **Location** Singapore, Singapore Business Solutions II delivers business value through the management of traditional IT products including execution of change projects outside of the digital innovation (Business Technology) space. Owns the key relationships across business domains representing...


  • Singapore Clarivate Full time

    _**Excited to grow your career?**_ We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for...


  • Singapore Luxoft Full time

    **Project description**: Our client is the corporate and investment banking arm of The Group, world's 12th largest bank by total assets. We work daily with international branches located in 30 markets by: - Envisioning and preparing the Bank's futures information systems - Partnering and supporting core banking flagships and transverse areas in their large...