Application Support Specialist

**Project description**:
Our client is the corporate and investment banking arm of The Group, world's 12th largest bank by total assets.
We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank's futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects.

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.
We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

We are seeking a talented Application Support specialist with a strong aptitude for programming to join our dynamic Capital Market Department

In this role, you will not only provide exceptional technical support but also actively contribute to improving the efficiency and effectiveness of our support processes. Your programming expertise will allow you to be instrumental in developing custom solutions into automating tasks, streamlining workflows, and enhancing overall operational efficiency.

Capital Markets IT involves technology solutions and systems used in financial markets for trading, investment, and related activities. This includes electronic trading platforms, risk management systems, market risk, counterparty risk, algorithmic trading, data analytics, and Regulatory measures. The use of advanced technologies like API's, artificial intelligence and cloud solutions are also becoming increasingly prevalent in capital markets to enhance efficiency and decision-making processes.

**Responsibilities**:
Application monitoring responsibilities:
Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams.

Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.

Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and others IT teams:
Analyze and manage incidents/problems/requests.

Problem management and continuous improvement:
Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.

Provide non-functional requirement to the build team to implement monitoring as code whenever available.

Automated solution programming:
**Skills**:
Must have

Proficiency in unix/linux, PowerShell scripting

Strong analytical and troubleshooting skills

Good understanding of Capital Markets Domain and market activities

Good understanding of ITIL Concepts

Proven experience in technical proficiency with strong skills in SQL

Basic Understanding of kubernetes and docker and any cloud platform

Basic Understanding on NO-SQL DB

Should be able to do:
SLA & KPI management, client communication & interaction

Predictive analysis, consulting, escalation management

Risk analysis and project execution

Appetite for continuous improvement and automation

Excellent communication and interpersonal skills

Ability to work well under pressure

Autonomous, self motivated and excellent team player

Strong perseverance and diligence towards attaining goals and effective time management

Team player with good interpersonal skills.

Excellent written and verbal communication skills.

Nice to have

Python

ITIL certification

Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and market data.

Relevant experience with working with external source like Bloomberg, Reuters.

Knowledge on Regulatory Reporting (MAS, HKMA, EMIR, JFSA, CFTC, MIFID)

Knowledge in XML, PL/SQL, MQ, CFT and Control-M, Kafka.

Knowledge of monitoring and Observality solutions (E.g ITRS Geneos, Elastic Search, Grafana)

**Other**:
Languages

English: C2 Proficient

Seniority

Regular

Singapore, Singapore

Req. VR-114384

Technical Support (SL2)

BCM Industry

20/05/2025

Req. VR-114384