Software Engineer
3 days ago
**Job Information**:
Industry
**Insurance**
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Salary
**3500- 4500**
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Work Experience
**2-4 Years**
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City
**singapore**
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State/Province
**singapore**
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Country
**Singapore**
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Zip/Postal Code
**189557**
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- Provide L1 operation support for in-scope systems (40% to 50%)-
- b. Monitoring to ensure batch operation jobs complete per schedule-
- d. Attending to system alerts and follow SOP to resolve and escalate to SME support-
- f. Ensure that activities within the support and incident process are being performed at a high level of quality and that it meets its associated service levels and KPIs- g. Attending to incident tickets and escalate to Level 2 support for service recovery, and follow up to ensure incident is closed timely-
- i. Follow onboarding process to take over new system support, and ensure proper onboarding requirement are met, such as run book for system health check, recovery SOP, batch job criticality- j. Maintain and update Runbook documents
- Continuous improvement on operation support by updating SOP and automating SOP defined activities, creating/updating monitoring dashboard (50% to 60%)-
- b. Revise existing L1 SOP to provide efficient operation support- c. Automate monitoring activities for defined SOP- d. Create new monitoring dashboard or enhance existing monitoring dashboard if needed
- Production Operation support is 24x7. Income constantly reviews on support model to meet business requirement. Income may implement shift to cover 24x7 on-duty support. Below are examples of support after office hours:
- a. If any production incident, the staff shall attend to the incident resolution immediately.-
- c. Support for important service request upon manager approval**Requirements**:
- EDUCATION / TRAINING- Diploma holder in Computer Engineering / Science, Information Technology, Electronic, Electrical, or equivalent.PROFESSIONAL / TRADE QUALIFICATION- IT certification in programming or technologyEXPERIENCE
- Self-motivated with the ability to work in a fastpaced, challenging environment
COMPUTER PROFICIENCY
- Application Monitoring Experience
- Batch operation support experience
- Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middleware
COMPETENCIES
- Team player
- Independent and self-motivated
- Adapting to change
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