Customer Success Manager

6 days ago

Singapore Lemnisk Full time

**Key Responsibilities**
- Increase digital share of business for Lemnisk clients;
- Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients; Define and Execute strategy for retention and cross sell for every account;
- Understand client known and unknown needs and partner with Delivery and product team to address client needs;
- As a trusted advisor drive adoption of existing use cases and evangelize new use cases among Clients; Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head -Innovation and other C level executives; Provide Client and market level insights for product innovation; Lead presales for the region & given set of accounts;
- Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.

**Qualifications**
- 2 - 6 years of experience, with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms;
- Must know English, must have excellent communication skills;
- Proven track record of upselling/cross selling; Experience in working with and influencing customers at multiple levels up to CXOs;
- Willingness to travel, if required on short notice;
- BFSI (Banking, financial services and insurance), Retail or Telecom experience is a plus;
- Good understanding of technology and related aspects is required.

**Residence Status**

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

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