Hiring for Desktop Support Engineer

7 days ago


Singapore Rapsys Technologies Full time

Job Title: Desktop Support Engineer
Job Location: Singapore

Job Description:
Performed Desktop Support services to users
This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
Perform imaging/re-imaging
Perform asset inventories
Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
Updates Incident records
Creates and updates work instructions (where necessary)
Document standards and procedures (where necessary)

Job Requirements:
1 year or more of Windows 10 and Microsoft Outlook Client
Clear Spoken & Written English.
1 year experience providing desktop remote support
Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
Demonstrate knowledge in the support of workstations, and related components
Have knowledge with desktop operating systems, including Microsoft Windows 10
Good verbal and written communication skills
Good coordination skills
Ability to prioritize effectively and work with a sense of urgency
Effectively communicates with teammates and managers

**Job Types**: Full-time, Permanent, Contract



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