Consulting Manager, Portfolio Optimisation Practice

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Key Responsibilities**
Working with the Issuer Optimization Practice Lead, the Manager will be responsible for significant components of client engagements, and in some cases end to end delivery of client engagements. Typically, this will involve the Manager interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

Typically, 2-4 months in duration and running in parallel, potential projects could include product design and launch, sales acquisition channel optimization, portfolio management diagnostics, customer lifecycle management, portfolio migrations and loyalty rewards solutions and marketing strategies, development of industry landscape evaluations and best practices.

The Manager will be responsible for supporting Issuer Optimization Practice team in identifying potential consumer issuer clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects.
- Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
- Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
- Create, develop and maintain service line solutions, contribute to IP creation and standardised VCA offerings
- Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
- Prepare project materials including interview guides, data requirements, concepts, frameworks
- Undertake client interviewing, collecting and analyzing inputs such as client information, data, processes, policies, competitive and environmental information
- Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distill insights relevant to the client problem at hand
- Identify solutions and recommendations that address client objectives and result in performance improvement
- Create compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly
- Recommend approaches to clients, providing guidance and at times physically supporting implementation at the client site
- Collaborate with local client relationship managers /other functional teams to gain insights and support client engagement and execution

**Qualifications**:
**Experience Required**

**Essential specific skill-set and experience required**:

- Minimum 10 years’ relevant experience in consulting or corporate strategy
- Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
- Strong team orientation, collaborative, diplomatic, and flexible, able to work effectively in a matrixed organization
- Excellent presentation skills, including strong oral and written capabilities
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
- Strong commercial acumen, with experience in working on business/value cases that prove ROI
- Strong detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
- Some experience in payments and/or financial services and banking
- Exposure to customer experience design (using human centered design / design thinking)
- An understanding of statistical analysis, modeling, scoring schemes, etc
- Strong undergraduate academic accomplishment
- Willingness to travel (20%+)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability o