Program Director

**Program Director JD**

The Program Director enables both Microsoft and Customer outcomes through orchestration of delivery teams. They drive Microsoft Consulting Services largest and most complex global programs across the delivery lifecycle, using their executive expertise to remove barriers and deliver successful outcomes.

The
**Program Directo**r is a key Microsoft Consulting Services role in managing a successful engagement, maintaining program health, and leading a team of delivery professionals.
- Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset.
- Have a proven track record of supporting the presales efforts and subsequently successful end to end delivery of multi-million-dollar ($30M+) programs.
- Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives.
- Have a proven track record in leading successful recovery efforts on programs that are failing to deliver on customer outcomes.

We are a team of exceptional people who deliver world-class professional consulting services in the most challenging of scenarios. We earn customer confidence, trust, and loyalty by improving the overall customer and partner experience.

**Responsibilities**:

- Provide leadership and direction to orchestrate the overall delivery of high complexity, global programs.
- Steers the customer through complexity keeping the ultimate customer business outcome as the primary goal. Anticipates, understands, and responds to the needs of our customers by acting as the “Voice of the Customer” during delivery.
- Show proven capability to foster and manage successful relationships with senior executive stakeholders managing expectations and achieving successful program outcomes.
- Lead effective executive stakeholder management practices.
- Partnering with Microsoft Area Account teams drive Customer Steering Committees to successful outcomes.
- Orchestrates the delivery ecosystem across a varied environment of technology and partners, connecting cross-functional, global, and virtual project teams to deliver a successful program.
- Hold a solid understanding of business financial practices and a deep understanding of program financials, proactively oversees robust financial governance.
- Manages and facilitates client problem and solution escalation process serving as a liaison with Microsoft Senior Leadership to ensure effective resolution.
- Role model our Leadership principles demonstrating allyship and creating an inclusive environment oriented to trust, accountability, open communication, and creative thinking.
- Continually demonstrate a growth mindset, acquiring new skills whilst maintaining your development and adaptability.
- Ongoing demonstration of thought leadership and presence in WW project and program management professional communities, both internally and externally.
- Travel can vary based on country and customer locations and may be up to 100%.

You will participate as part of an integrated team responsible for:

- Champion Cloud Consumption by partnering across organizational units to create a One Microsoft experience for our customers, while seeking opportunities in delivery to maximize our customer and Microsoft business goals.
- Demonstrate a high level of political sensitivity in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns.
- Identifying further opportunities to maximize the customers investment or progress towards further desired business outcomes.
- Demonstrate analytical thinking into achieving even greater benefits and share insights, customer experiences and lessons learned into Microsoft Leadership, driving a cycle of continuous improvement, evolving our engagement with customers.

**Key Responsibilities**:

- Participation in the pre-sales process - approximately 10% of the time.
- Program execution - approximately 80% of the time.
- Building capability in Microsoft Project Management - approximately 10% of the time.

**Qualifications**:
The capability to be effective requires a senior level program management executive who has held delivery leadership roles within global a services organization or Fortune 1000 corporations. The ability to easily and effectively connect and relate to senior customer executives is an imperative.
- Ten years as primary delivery lead on transformational $30M+ Services engagements. Demonstrated capability in managing large, global, complex implementations from sales through to go live.
- Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver large, transformational implementations will be considered.
- Ten years working with offshore development organizations
- Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive s