Operations/ Implementation Specialist

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF Together, let's redefine possibilities and leave a legacy that echoes for generations.

**What you will be working on**

As an Operations/Implementation Specialist, you will play a pivotal role in driving operational efficiency, optimising processes, and enhancing the overall performance of our organisation. Your expertise in process review, automation, team management, operations-technology integration, and product management will be critical to the successful execution of our strategic initiatives.

In this role, you will:
1. Process Review and Optimisation:
a. Analyse existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement.

b. Collaborate with cross-functional teams to design and implement streamlined processes that enhance productivity and reduce operational costs.

c. Continuously monitor and measure the effectiveness of implemented process improvements, making necessary adjustments as needed.

2. Automation and Technology Integration:
a. Identify opportunities for automation and technology integration across various operational functions.

b. Work closely with the IT and technology teams to develop and implement automated solutions that enhance efficiency and accuracy.

c. Champion the adoption of new tools and technologies to streamline operations and improve decision-making.

3. Team Management and Leadership

a. Lead and manage a team of operations professionals, providing mentorship, guidance, and performance feedback.

b. Foster a collaborative and positive team environment that encourages innovation and continuous learning.

c. Delegate tasks and responsibilities effectively to ensure optimal team performance and project outcomes.

4. Product Management

a. Collaborate with the product development team to understand product features, functionalities, and user requirements.

b. Contribute insights from an operations perspective to influence product design and development, ensuring seamless implementation and user satisfaction.

c. Assist in defining product roadmaps, release schedules, and feature prioritisation based on operational considerations.

**What we are looking for**

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.
- Demonstrate leadership abilities either through academic, extracurricular, or work experiences.
- Demonstrate willingness to learn, embrace change, adapt, and thrive in a dynamic environment.
- Ability to generate creative solutions proactively, think beyond conventional boundaries, and actively drive positive change.
- Ability to contribute to a positive work culture, foster collaboration and build trust among team members.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

**What you can expect**

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

- Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
- Promotion opportunities based on your capability and on-the-job performance.
- A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
- Flexible dress code that empowers you to choose your appropriate outfit for the day.
- A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.