Implementation Specialist

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

Job Description**
Team Summary**

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.
**What an Implementation Specialist does at Visa**:
The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW) which would be pre-agreed between Cybersource Client Services and the Client.

The Implementation Specialists are experts in Cybersource connection methods, Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting Cybersource clients in their project delivery. The Implementation Specialist will work with internal and external project teams, technical and business contacts to achieve the project goals and will provide expert implementation support, payments consulting, and project management, understanding all points along the Service Lifecycle.

In this role, you are expected to:

- Liaise with clients, representing Cybersource’s products and services from both a technical and software integration perspective
Manage technical project communications with client’s technical team, project team, client services team and senior executives
- Proactively resolve business & technical problems encountered during projects
- Work collaboratively with the designated project team to ensure excellent client service is offered consistently
- Work with Sales team to identify new strategic opportunities within existing relationships, either due to white space or new product/service offerings
- Act as the Cybersource lead in client projects, effectively and efficiently deliver SOW agreed outcomes
- Work with clients to achieve an understanding of their core business and vertical and where Cybersource can add value
- Project-manage client engagements involving internal development teams or third party developers
- Maintain expert knowledge of CyberSource products and services through training and self-study
- Create and own project documentation including SOW and Solution Designs
- Feed implementation and product knowledge and requirements to internal teams
- Manage critical path escalations with a focus on the relationship management and merchant expectations
**Why this is important to Visa?**

The Implementation Specialist within Cybersource is a crucial client facing role in ensuring that various stakeholders are aware of challenges faced by project teams and help to expedite the process on how these relate our products and requirements within an ever-changing landscape. The goal is to provide efficient and seamless product integration with Visa.

The function serves to display the wealth of product knowledge to our clients and our understanding on how we can help support their businesses.

**Projects you will be a part of**:
This is an incredibly exciting time to join the Cybersource Client Services team. You will be operating in a fast paced, unstructured setting to contribute establishing a new business line. You will work with strategically important clients of Visa to deploy and operationalize new use cases by collaborating with a high performing team.

This role will involve process improvement and ad-hoc project assigned by the management team. The goals of these project are to improve and enhance service level targets.

**Qualifications**:

- Bachelor’s Degree in Computer Science, Information Technology or equivalent
- 5+ years of experience in technical implementation support or Project Management experience
- PRINCE2, PMP or similar project management certification
- Must have strong relationship management skills and experience and an ability to