Director/senior Director, Customer Success Apac

1 week ago

Singapore Tricentis Full time

Are you ready to take your career to the next level by managing a global customer success team at one of the fastest growing enterprise software companies?

If you love a fast-paced environment, driving insane results for your customers, then this is the perfect opportunity for you

Due to massive growth, we are now looking for a Director/Senior Director of Customer Success to manage a team of high-performing customer success managers to help drive strategy and grow relationships with our enterprise customers across APAC.

The role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, the ability to consistently communicate our value, early identification and resolution of at-risk customers. You will also be leading strategic initiatives aimed at maximizing adoption, expansion and overall customer lifetime value for our enterprise segment.

Key Responsibilities:

- Manage global team of high-performing customer success managers
- Hire and onboard new team members who will quickly become strong individual contributors
- Manage and drive successful customer onboarding
- Own the ultimate success of our customers, including initial onboarding, product adoption and growth
- Ensure that customers derive maximum value from their investment with us and fully leverage our products on an ongoing basis
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand customer’s business strategy and measurement for success
- Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, QA and engineering
- Own key metrics such as time to onboard, customer satisfaction, customer health, customer advocacy and customer retention rate.
- Lead, manage, inspire and grow a team of customer success specialists across APAC as we grow.

Qualifications:

- Minimum of 5+ years of customer success or account management experience, preferably at a company in the same space (Quality Assurance)
- Minimum of 2+ years of managing customer success teams
- Strong leadership capability with proven experience building and managing dynamic, collaborative, global and high performing teams
- Experience managing and negotiating with Fortune 1000 companies and their agencies
- Technical competence and understanding of QA software
- Detail
- oriented with the ability to set priorities and be flexible in a changing environment
- Entrepreneurial spirit with a passion for QA/DevOps/Agile space
- Understanding of Enterprise Software and Deployment in context of Enterprise CSMs as well as Digital

Additional information

We offer:

- Market conform salary + success-oriented bonus
- Health and wellness benefits
- Flexible working hours
- Favorable working atmosphere in a rapidly expanding company
- Personal and professional development
- Permanent, full-time employment
- And more

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

  • Senior Director, Customer Success APAC

    8 hours ago

    Singapore Sumo Logic Full time

    As a trusted customer advisor and leader, the Senior Director, Customer Success APAC will ensure our customers in the region are meeting or exceeding their business objectives through their use of Sumo Logic. You'll be responsible for leading the APAC Regions customer success organization that engages with our customers throughout their full lifecycle. The...

  • Events Director Automotive Expo China

    6 days ago

    Singapore Events Director Automotive Expo China Full time

    WHO WE ARE: Join UKi Media & Events (part of CloserStill Media) as we expand our global portfolio into China. Automotive Testing Expo is the world's leading event dedicated to the quality, safety, reliability and durability of vehicles , and is the premier launchpad in China for breakthrough technologies in automotive testing, evaluation and quality...

  • Singapore-Based Events Director

    6 days ago

    Singapore Events Director Automotive Expo China Full time

    A global media and events organization is seeking an Events Director based in Singapore to oversee the Automotive Testing Expo in China. This role requires a strategic thinker with proven experience in leading large-scale events, managing budgets, and ensuring profitability. You will drive the event's growth and success by fostering relationships with teams...

  • Customer Success Director

    2 days ago

    Singapore Checkmarx Full time

    As the Director of Customer Success for APAC, reporting directly to the Global VP of Customer Success, you will be strategically leading and managing a team that delivers our two Customer Success offerings (1) Technical Account Management Services and (2) Customer Success Management that contributes to the success of our customers in the region. As part of...

  • APAC Head of Customer Success

    8 hours ago

    Singapore Sumo Logic Full time

    A leading analytics company is seeking a Senior Director of Customer Success for the APAC region. This role involves leading a team to ensure customer satisfaction and driving product adoption. The successful candidate will manage a significant

  • APAC Partner Success Director

    2 weeks ago

    Singapore Plusgrade Solutions Full time

    A leading SaaS company in Singapore seeks an experienced Regional Director for Partner Success to lead a high-performing team and drive revenue growth in the APAC region. The ideal candidate will have significant experience in partner success within a SaaS environment, strong leadership skills, and expertise in managing senior-level relationships....

  • Informatics Commercial Director, APAC

    2 weeks ago

    Singapore Waters Corporation Full time

    Join to apply for the Informatics Commercial Director, APAC role at Waters Corporation Join to apply for the Informatics Commercial Director, APAC role at Waters Corporation Overview As Waters accelerates its cloud transformation and strengthens its industry leading informatics portfolio, a dedicated leader is needed to drive execution, revenue growth, and...

  • Senior Director, Customer Success

    1 week ago

    Singapore Datadog Full time

    #LI-AC4 Our sales team works with a best-of-breed product that solves real problems for our customers. Sellers follow a well-defined methodology that helps them identify the customer's unique needs and clearly communicate the value of the Datadog product. Whether you're looking to learn from the best or be the best, the Datadog sales team is dedicated to...

  • Regional Director

    6 days ago

    Singapore Plusgrade Solutions Full time

    As the Regional Director, Partner Success APAC, you will be responsible for leading and inspiring a high-performing team of Partner Success Managers, driving revenue growth and retention for partners in the APAC region. You will own the regional strategy, ensuring the team's objectives are in lockstep with our overall business goals. Your primary focus is to...

  • Product Director APAC, APM

    2 weeks ago

    Singapore Worldpay Full time

    Join to apply for the Product Director APAC, APM role at Worldpay Join to apply for the Product Director APAC, APM role at Worldpay Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a Product Director APAC, APM to join our ever-evolving Enterprise Product Team and help us unleash the potential...