Customer Service Agent @airport Lounge

3 days ago

Changi, Singapore Anchor Search Group Pte Ltd Full time

As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

**Menu Appreciation**
- Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
- Understand and communicate information on allergens and dietary restrictions to guests accurately.

**Mis-en-place**
- Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
- Set up service stations, dining tables, and event carts according to established standards.

**Sequence of Service**
- Greet and escort guests using appropriate service verbatims.
- Take guest orders, serve, and present dishes professionally and promptly.
- Maintain cleanliness and service flow between courses.
- Clear and reset tables efficiently.
- Assist with runner duties when required.

**Lounge Operations & System Use**
- Accurately enter orders into the lounge system.
- Complete daily reports, shift handovers, and assist with inventory checks.
- Uphold safety, housekeeping, and hygiene standards at all times.

**Guest Experience & Support**
- Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
- Ensure all guest feedback or incidents are reported and followed up in a timely manner.
- Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

**Key Requirements**
- Able to commit to a 6 day work week on rotating shifts, including weekends and Public Holidays.
- Good command of English, both written and spoken.
- Neat and well-groomed appearance with a professional demeanor.
- Team-oriented with a strong service mindset.
- Excellent interpersonal and communication skills.
- Prior experience in food and beverage or hospitality will be an advantage.

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

Pay: $1,800.00 - $2,400.00 per month

Work Location: In person

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