Head of Operations Excellence

Driven by a passion to deliver amazing culinary experiences, Les Amis Group is responsible for operating 25 different brands with more than 38 restaurants and outlets island wide. Les Amis Group is built on values of excellence, humility, inclusiveness, integrity and teamwork. Whether our concepts are fine-dining, Asian cuisine or casual dining, all our employees uphold the same values and fulfil a one-company approach to all that we do.

**Overview**
- Work under the direction of Chief Operating Officer
- Development of quality and excellence standards and process improvements
- Develop a disciplined and action-based culture of continuous improvement and accountability to improve key metrics.
- Lead cross-functional projects, prioritised by the executive leadership team, through all phases of the process improvement lifecycle using appropriate business improvement and/or lean methodologies
- Develop expertise in industry best practices and propose implementation approaches based on proactive research and develop strong case study
- Review processes of bottlenecks to propose if there is a possibility to improve or solve

**Key Responsibilities**

**Venue Audit and Mystery Diner**
- Lead and perform regular/quarterly internal audits according to company audit cycles
- Tracking all internal audits and external mystery diners' results and follow up with respective stakeholder on performance, recommendation and action plan
- Monitoring, tracking and making recommendations or improvement on audits and mystery diner policy and procedures during yearly review cycle

**Project Management - Pre-Opening / Projects**
- Working closely with business/operations head/partner and finance on CAPEX/Fitting out budget by using company template to understand business profitability prior to committing to new site
- Work closely with business/operations head/partner on sharing of best practices on pre-opening with using Master Countdown Calendar, having resources inform on Consultants, Interior Designers, Main Contractors, Sub Contractors and vendors to support on respective business needs
- Work closely with the Procurement department on tenders for ID, constructions and vendors
- Work closely with respective stakeholder on planning, tracking and reminding all departments and person in charge on all timeline and financial budget vs actual

**Leasing**
- Work with respective stakeholder/s in sourcing for potential site for brand expansion based on business plan
- Keep an update a master contact list of real estate agents and landlord for leasing opportunities
- Responsible for rental and terms negotiation with respective landlord or govt agencies
- Proper housekeep of As-built drawings, renders, autocads, SCDF submissions
- Filing of legal documents such as tenancy/variation/novation agreement, stamp duty, proper certifications like Fire Safety Cert

**Delivery Platform**
- Lead and investigate ways to negotiate the best delivery partner deals
- Work on quarterly business report for respective business clusters and make recommendation on best business practice to respective stakeholder
- Look into opportunities on technology partners for integration to improve on Operations data collection for Operations Metric and Efficiency

**Ops Tech and Systems**
- Look into tech solutions to improve and support operations (Not exclusive to R&M, forms or process software)
- Lead, negotiate and recommend the best solutions to operations

**POS System**
- POS solutions evaluation and recommendation,User/Employee Authorization and Update Protocol

**Table Management System & Customer Feedback Platform**
- Constantly investigate and look into the improvement of UX (both internal and external) to collect actionable data to support Operations Metrics and improvement
- Work with vendor on dashboard that supports overview based on Operations Metrics
- Review of guests’ feedback channel, platform and template of action plan required

**Operations Training**
- Work closely with Training Department in development of tools and frameworks that support the development of operational goals, objectives, policies and procedures and quality standards
- Work closely with Training Department to increase and improve current outlet SOP to be an add on as part of pre-opening requirement
- Work with Marketing on setting up Uniform Guideline, Concept Brief & FAQs templates
- Work with Operations to ensure every concept/outlet has Food Menu Plating and Beverage Recipe Guide Template, how to prepare what are key importance in product knowledge

**Job Requirement**
- Degree or Diploma in Tourism / Hospitality is preferred
- Minimum 5 years related work experience in hotel or food and beverage concepts of which 3 years must be in a senior managerial capacity
- Proven track records in working closely with Senior Management, experience in different food and beverage concepts (casual, mid-tier, fine dining ), and developing business models for best food and beverage ma