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Senior Executive, Customer Service and Fleets

2 weeks ago

Singapore SIME DARBY SERVICES PRIVATE LIMITED Full time

Sime Darby Services Pte Ltd, a division of Sime Darby Motors Group, established its operations in Year 1982 and holds the franchise license for Hertz International in Singapore. Throughout the years, Sime Darby Services has been offering full-fledged mobility solutions to organisations and individuals.
- Lead, design and implement operating strategies to manage transient and loss-of-use, including operations.
- Oversee and manage related branches’ operational fleet matters to support the business.
- Handle transient related customer service resolutions.
- Develop and conduct customer service programs and QC processes.

SDS OPERATIONS (Transient)
- Manage all transient related repair cost & recoverable damages, accidents and vehicle return, including its approvals.
- Analyze and strategize vehicle disposals - based on age, mileage, condition, utilization and etc.
- Oversee operations lead’s scheduling and job requirements. Lead and manage Operation Assistants’ movements, ensuring optimum performance and fairness.
- Monitor and manage vehicle movement to ensure optimum business utilization.
- Train and guide a team of Operations Assistants to deliver high standard of customer service.
- Accountable for SDS fleet movement. Ensure all inventories are accounted for daily and/or monthly stock check.

SDS OPERATIONS (Loss-of-use)
- Supervise and ensure operation staff adhere to workflow processes and operational conduct.
- Ensure proper fleet management (maintenance, cleanliness & readiness) and accountability.
- Monitor and administer all records for loss-of-use.
- Lead and guide operation staff on all day-to-day requirements.

SDS OPERATIONS (Events)
- Manage chauffeur drive and/or events requirements to ensure smooth operations from start to end.
- Oversee and allocate required resources to ensure zero incident report as much as possible.
- PIC for resource recruitment, training, and safety briefing. All are to be conducted prior to any event commencement.
- Coordinate pre and post briefing with relevant stakeholders.
- Ensure profitability for the event.
- Whenever required for events; To plan, design and conduct customer service training and provide guidance to team members to ensure consistent service quality.

Others
- Provide operational/admin support for projects/events.

**Job Requirements**
- Minimum 3 years customer service experience (front-facing) & supervisory roles
- Minimum Diploma in Business discipline
- Class 3 Driver's License
- Knowledge on common make and models of vehicles will be an added advantage