Security Services Manager

7 days ago

Queenstown, Singapore Thales Full time

Location: SINGAPORE, Singapore

Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

**Responsibilities**:

- Supervise the Service Delivery Managers and other resources within the security services team
- Prepare and deliver the service and maintenance proposal during bids
- Formalize service requirements, cost of ownership and integrated logistic support of the Solution
- Define the architecture/organization of the service and the associated service infrastructure
- Allocate service requirements to the various actors of the organization for support
- Validate the Service Deployment Readiness
- Validate the Obsolescence Management Plan
- Responsible for the resources to deliver the services
- Ensure that the teams meet all the Service Level Agreement (SLA)

**Requirements**:

- A bachelor's degree in IT/Computer/Engineering Discipline
- Preferably more than 10 years of work experience in maintenance of Critical System with SLA in the management capacity
- Experience in execution of ITSM processes in an organization
- Experience in operation transition planning from project phase into maintenance phase
- Experience in managing a group of more than 20 service support staffs and sub-contractors
- Experience in delivering ILS requirements in project phase
- Good understanding of Logistic Support Analysis such as Maintenance Engineering Analysis (MEA) and Level of Repair Analysis (LORA)
- Good understanding of System Reliability, Availability and Maintainability (RAM) programme
- Experience in the System Testing, Commissioning and Warranty support
- Strong interpersonal skills, ability to effectively communicate with peers and customers on all levels
- Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
- Organized and motivated individual with good written and oral communication skills
- Good technical knowledge of Windows Server, Linux, VMware, Databases, Storage, Networking, Cybersecurity, Communication Systems will be an advantage
- Any professional certifications such as PMP/IPMA, ITIL, CCNA, etc. will be also an advantage

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