IT Intern

9 hours ago

Singapore Advance Intelligence Group Full time

Headquartered in Singapore, Advance Intelligence Group **a Series D 'Double Unicorn' valued at US$2 billion**, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 1,000+ enterprise clients, 75,000+ merchants and 20 million+ consumers. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar, Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI. We are also ranked as the **No.1 Top Startups in Singapore by Linkedin for 2021.** We serve enterprise, consumers and merchants through our key Business Units: - ADVANCE.AI is a leading big data and AI company providing digital transformation, fraud prevention and process automation solutions for enterprise clients in banking, fintech, retail and e-commerce. - Atome Financial offers consumers greater financial access through technology with its suite of products including Atome, a leading "buy now pay later" brand, and digital lending services such as our flagship brands Kredit Pintar, and ND Finance. - Ginee is a leading e-commerce merchant services technology platform serving numerous markets in Southeast Asia; providing comprehensive digital solutions for e-commerce, retail, brand and enterprise customers. We are united by a shared vision and purpose: to Advance with Intelligence for a Better Life-for our customers, colleagues and communities. Our culture is built on values that are core to who we are and what we stand for: - We foster an** INNOVATION** mindset - We achieve results with **EFFICIENCY** and excellence - We take pride in the **QUALITY** of our work - We uphold **INTEGRITY** in all we do - We embrace** COLLABORATION** to work across business lines and borders **Job Description**: - Assist regional users onsite and remotely, and log/track incidents through ITSM tool. - Manage devices, provision, inventory, and procure corporate IT assets and tools. - Support corporate IoTs and SaaS apps to ensure business continuity and customer satisfaction. - Develop and maintain documentation, including diagrams, policies, procedures, and training materials. - Monitor progress, foster alignment, motivate active engagement towards measurable goals. Job Requirement: - Possess a Degree/Diploma in Information Technology or a relevant qualification. - Uphold a strong work ethic and prioritize Customer Service Excellence, delivering high-quality results. - Capable of tracking and resolving multiple issues simultaneously while ensuring prompt ticket turnaround times. - Demonstrate a proactive, independent yet collaborative approach, embracing changes and suggesting innovative solutions. - Responsibility for task completion, keep the stakeholder and team members updated, and keen to contribute good ideas. LI-CT2

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