IT Network Support Engineer

2 days ago

Toa Payoh, Singapore PRM Marketing Services Pte Ltd Full time

IT Infrastructure Support role that provides onsite or remote assistance to end users with hardware & software issues. Mainly supporting users based in Singapore and point of contact for subcontractors. As a member of the PRMMS IT team, he/she will report to the IT Dept Head.

**Key Responsibilities**:

- Manage and support Microsoft Office 365 environments
- Provide Help Desk support for workstations, laptops, peripherals, and other IT devices
- Provides technical support to employees for network infrastructure, software & hardware
- Works with help desk ticketing system to open, update, and close tickets in a timely and complete manner
- Manage and document IT assets (workstations, network, software license. mobile)
- Ensure all IT assets comply with company security policies, including patch management
- Manage DHCP IP address reservation for workstations
- Troubleshoot hardware & software issues. Escalate to 3rd party vendor as necessary.
- Advise users on corporate IT best practices & security and compliance guidelines and best practices
- Liaise with Security, Application, and Database Support teams in projects and day-to-day operations
- Liaise with CTO & Team Leader for IT asset purchase, upgrade & obsolescence
- Manage onboarding and offboarding of staff for IT related
- Provide quality customer service in response to IT Support
- Administer Documentation including PO for related Invoices, claims, etc.
- Handle ISO compliance
- Provide relevant support as necessary and other ad-hoc assignments

**Requirements**:

- Minimum 3 years of working experience in Azure cloud environment
- Overall 5 years’ experience in Infrastructure or Network Management
- Hands-on experience supporting Microsoft technologies (e.g. Windows, Azure, M365, Intune, SCCM/WSUS) and Apple MacBook
- Hands-on experience in managing & replacing computer hardware, software and accessories
- Knowledge of commonly used 3rd party software, e.g., antivirus, proxy client, VPN client
- Experience in modern networking management. (DNS, DHCP, routing, firewall, Wi-Fi)
- Knowledge and experience in managing MS SQL Server environment will be a plus
- Certification in Azure, Cloud, and Microsoft Technologies is a must.
- Fluent in English, both written and oral
- Able to start work immediately

**Job Type**: Permanent

Pay: $3,500.00 - $4,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

Work Location: In person

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