Call Operator

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

Job Description & Requirements· Receive incoming emergency calls;· Generate Emergency Call Taking (ECT) form via the Authority's incident management IT system;· Retrieve incident location from caller;· Determine the incident categories from information provided by the caller;· Input required details into ECT form;· Perform telephone triaging and...

COMPANY DESCRIPTION Incorporated in September 1992, Call Lade Enterprises Pte Ltd provides labour contracting services and container handling services to PSA. With a workforce of over 500 employees, Call Lade Enterprises is currently one of the leading service providing firms in the industry. We also supply manpower to other reputable companies, including...

COMPANY DESCRIPTION Incorporated in September 1992, Call Lade Enterprises Pte Ltd provides labour contracting services and container handling services to PSA. With a workforce of over 500 employees, Call Lade Enterprises is currently one of the leading service providing firms in the industry. We also supply manpower to other reputable companies, including...

COMPANY DESCRIPTION Incorporated in 1992, Call Lade Enterprises is an established labour-contracting service provider to PSA Singapore with about 600 employees. We help to ensure the smooth flow of the millions of containers of goods that pass through one of the busiest ports in the world yearly. We are proud of where we are today and excited about where we...

COMPANY DESCRIPTION Incorporated in September 1992, Call Lade Enterprises Pte Ltd provides labour contracting services and container handling services to PSA. With a workforce of over 500 employees, Call Lade Enterprises is currently one of the leading service providing firms in the industry. We also supply manpower to other reputable companies, including...

Receive incoming emergency calls; Generate Emergency Call Taking (ECT) form via the Authority's incident management IT system; Retrieve incident location from caller; Determine the incident categories from information provided by the caller; Input required details into ECT form; Perform telephone triaging and medical advisories to callers for medical calls...

COMPANY DESCRIPTION Incorporated in September 1992, Call Lade Enterprises Pte Ltd provides labour contracting services and container handling services to PSA. With a workforce of over 500 employees, Call Lade Enterprises is currently one of the leading service providing firms in the industry. We also supply manpower to other reputable companies, including...

COMPANY DESCRIPTION Call Lade Enterprises Pte Ltd was incorporated in September 1992. Providing labour contracting and container handling services. Along the way, our services have provided solutions to help businesses manage and fulfil their manpower needs. Today we are proud to be one of the leading services providing firms for PSA Corporation...

About the Role Manage and oversee the daily operations of the project, ensuring efficient and effective service delivery for both calls and written correspondence. Monitor performance based on KPIs and provide the project with daily and periodic call and case performance reports, including any ad-hoc reports as required. Ensure the contact centre team...