Call Centre operator

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Overview Call Centre Supervisor/Senior Call Centre Executive Looking for an experienced Call Centre Supervisor/Senior Call Centre Executive. Salary: $3000 (Depending on experience)Location: Central Working days: Any 5 days, Morning to Night, 9 hours/shift AWS + VB Entitled Start ASAP Key responsibilities Supervise a team of customer service representatives...

As a Call Centre Manager , you will be responsible for overseeing the daily operations of our call centre, managing a team of customer service agents, and ensuring that performance targets are met. You will play a key role in driving customer satisfaction, optimizing operational efficiency, and maintaining a positive and productive work environment. Key...

Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service standard and quality improvement of the contact centre - Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service...

About the Role Manage and oversee the daily operations of the project, ensuring efficient and effective service delivery for both calls and written correspondence. Monitor performance based on KPIs and provide the project with daily and periodic call and case performance reports, including any ad-hoc reports as required. Ensure the contact centre team...

Experience :Min 1 Year in /Call Center Shift:Rotational Morning and Rotational Afternoon Location:Changi,Jurong(Location cannot be chosen) As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include: - Meeting KPIs without compromising service...

**Job Description**: As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own...

**Call Centre / Customer Service Exp**: - **Office Hour / 5 Days Work Week / Able to Work on Weekends** **Responsibilities**: - Handle inbound and outbound calls - Proper recording of conversation with customer in the call centre system - Achieve individual and team key performance indicators (KPI) set by the management - Maintain a positive and helpful...

Aces Care Limited is looking for a **Centre Manager **to join our dynamic team. To advance our Vision of 'Ageing with Respect and Dignity’, Aces Care manage call centre and wellness centre services for seniors. We have a dual mission of empowering seniors to continue to be active and contribute to helping other seniors. Please join us in our mission to...