Customer Success Manager

16 hours ago

Singapore Saltmine Full time

Saltmine is a B2B SaaS technology company rebuilding the $300B workplace design industry from the ground up. We combine modern technology with deep industry expertise to transform the process of workplace strategy to programming to design & costing. We are rapidly adding clients in Asia Pacific and looking for talented professionals to join our team in Singapore. This will be the first Customer Success Manager (CSM) role in Asia Pacific, so the right person needs to be hungry, focused, and willing to tackle whatever comes at us as we build the company. We’re currently seeking a tenured, client facing, dynamic professional who will own all client relationships in Singapore and potentially other parts of Asia Pacific as well.

**Role**

As a CSM, you will be responsible to enable customers to make the best use of Saltmine, while ensuring;
- Improved customer satisfaction, increased customer engagement and facilitation of organic growth
- Customer retention and identification of customer issues requiring immediate escalation to ensure reduced possibility of churn
- Strategy-driven improvement of customer NPS
- Customers are happy to provide testimonials, case studies and referrals

**Key Responsibilities**
- Ongoing Account Management_
- Develop a trusted advisor relationship with customers across multiple levels of seniority, such that all activities are closely aligned with the customer's business case and business strategy
- Lead and manage customer kickoff, implementation and quarterly business reviews
- Analyze customer’s usage metrics, communicate impact within customer teams and gauge satisfaction to create referenceable customers
- Drive client-facing change management efforts and provide product feedback to roadmap team and work to prioritize features for upcoming releases
- Provide ongoing customer support on an as-needed basis and escalate at-risk customers appropriately
- Collaborate with sales teams for driving renewal discussions and actively identifying new sales opportunities
- Pre-Sales_
- Support business development team in production of any customized demos and other client-engagement needs

**Attributes and Characteristics**
- Self starter and team player with a strong empathy for customers and a passion for their success.
- Organized and able to track multiple work streams and prioritize in terms of urgency and impact
- Convey confidence and be comfortable as the primary interface for customer relationships
- Strong communication skills and business aptitude
- Team player who has fresh ideas when it comes to product adoption and customer churn mitigation

**Skills + Experience**
- Ownership and accountability for strategic client relationships
- 5-10 years in customer success/sales/project management in SaaS technology company
- Experience with SaaS Applications (selling, servicing or as a user) is mandatory

  • Customer Success Manager, Customer Success

    5 days ago

    Singapore DENODO Full time

    DENODO **Job Description**: The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...

  • Customer Success Manager

    2 weeks ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Manager, Customer Success

    6 days ago

    Singapore Clarivate Full time

    Information Blurb The Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software...

  • Customer Success Manager

    1 day ago

    Singapore Autodesk Full time

    Position Overview Job Requisition ID #24WD78199NOTE: This is NOT an open position. Please submit your CV here for future consideration. Role: Customer Success Manager Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud...

  • Customer Success Manager

    7 days ago

    Singapore LSEG Full time

    Join to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...

  • Customer Success Manager

    3 days ago

    Singapore LSEG Full time

    Join to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...

  • Customer Success Manager

    2 weeks ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    3 days ago

    Singapore RED DOT APPS PTE. LTD. Full time

    **Customer Relationship Management**:Develop and maintain strong, positive relationships with customers, acting as the main point of contact. Regularly engage with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and provide timely resolutions. - **Onboarding and Training**:Guide customers through the...

  • Customer Success Manager

    7 days ago

    Singapore EngageRocket Full time

    Customer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a Customer Success Manager (CSM)with strong project management experience...

  • Customer Success Manager

    3 days ago

    Singapore EngageRocket Full time

    Customer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We're looking for a Customer Success Manager (CSM)with strong project management experience who...