Support Analyst

6 days ago

Singapore ISC Full time

**About Company**

**Responsibilities**
- Communicate proactively and professionally with stakeholders and partners
- Identify opportunities for improvement and act on them
- Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
- Work proficiently with mínimal daily guidance
- Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
- Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

**Responsibilities**
- Understand the scope of work of all projects (what is included vs what is not) and keep the team within scope
- Create relationships with clients and engage with them to understand project needs and deliverables
- Develop timelines and ensure the team adheres to completion of the project
- Plan & control costs so the project is completed within the approved budget; includes resource planning & cost budgeting
- Work with the Account Director, or other senior staff, to ensure the project meets the needs for which it was executed
- Organize and manage processes for the project team; ensuring all team members have the information they need to complete tasks
- Learn to identify, analyze, and properly respond to project risks & see opportunities; know when to involve senior leadership
- With input from Account Director, or other senior staff, acquire products or services from external sources; manage contracts; buyer/vendor relationships
- Work effectively and collaboratively within a team. Understand when to pull in talent and leadership and how to hear, consider, and adapt to inputs
- With input from Account Director, or other senior staff, define new project scopes and what is needed to execute and complete project scope; set objectives, develop a plan to achieve goals, and see the big picture
- Oversee the progress and performance of all aspects of projects; adapting the plan as needed, leveraging team talent, adherence to the budget and all client reporting requirement
- Effectively communicate with team members and utilize skills to ensure excellence of execution for clients

**Requirements**:

- Strong analytical, organizational, and critical thinking skills
- Strong communication skills, willingness to jump in, to listen carefully, and to align with team and company goals
- Must be detail-oriented
- High level of professionalism

**Qualifications**
- Hands-on experience with one or more of the following Fusion modules: Oracle Management, Inventory Management, Cost Management, Shipping, Supply Chain Finance Orchestration, Global Trade Management
- Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
- Professional fluency in English required

**Benefits**
- Competitive salary + performance bonus
- Unlimited paid leave
- Employer-paid healthcare for employees (medical, dental, vision)
- 401(k) plan with match up to 4%
- 100% paid parental leave up to 16 weeks
- Up to $125 monthly Learning & development allowance
- Up to $100 monthly Health & Wellness stipend
- Employee referral program
- 12 paid holidays annually
- Free meals and snacks onsite (unless working remotely)

Pay: $70,000.00 - $85,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Oracle SCM: 1 year (required)

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