Boutique Manager

Reference Code: 88808**Boutique Manager**:

- Singapore, 01, SG- Permanent**About the job**

As a House of Connoisseurs in Fine Watchmaking, Vacheron Constantin has, at no time in its 260-year history, ever stopped creating, enhancing, and reinventing itself. This manufacture reveals each timepiece with a technical signature and distinctive look.

Throughout the Maison's universe, our collaborators from different horizons share with passion a common objective: to reach the perfection we are proud of and known for. At Vacheron Constantin we believe that our employees are unique, and every moment of our career path is part of an exceptional employee experience. Our goal is to always put people's achievements first, by ensuring employability, opportunities, and transparency.

Discover new challenges and be part of this adventure where the spirit of excellence, belonging, exploration, and fulfillment drive us.

**Be One of Not Many**

Should you be attracted in playing a vital role in elevating the brand’s client experience and be an Ambassador of the Maison, responsible of the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance, while maximizing sales and profit potential of the boutique, with relevant experience in these fields, this opportunity might just fit with your aspirations

**MAIN PURPOSE**

The Vacheron Constantin Boutique Manager is an Ambassador of the Maison, responsible of the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service, while maximizing sales and profit potential of the boutique**.**

**KEY RESPONSIBILITIES**

**Performance Management & Business Development**
- Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
- Monitor and achieve boutique performance with relevant KPIs.
- Analyze the business, propose, and implement action plans to improve results, generate sales for slow mover category.
- Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs.
- Be aware of local trading environment and its impact on our sales, including competitors’ trading activities
- Propose in-boutique activities
- Guide and supervise staff in the correct execution of all operating procedures, brand and Richemont compliances.
- Understanding of Vacheron Constantin client’s profiles (Locals and tourists)
- Build and develop the VVIP database.

**Customer Service / Customer Relation Management**
- Maintain consistent, uncompromising high standards of cleanliness, presentation, and customer service
- Is the warrant of a unique and highly professional client service within boutique and ensure that the performance of all sales staff meets brand standard
- Resolve customer and after-sale issues, requests in an efficient and professional manner
- Acts as an Ambassador of the Maison, builds direct contact with VICs, continue to grow the CRM data base and ensuring a high retention rate
- To ensure the team has adequate follow-up with all VICs
- Leads the implementation and monitoring of the ROI for client relationship programs and actions

**Marketing Events Initiation, Management, and Representation**
- To initiate and participate to regular marketing events to promote and enhance boutique presence with existing and new clientele
- Assist in planning and execution of marketing activities.
- Represent as a Brand ambassador when representing the Brand at meetings, events, dinners, and other work-related functions.

**Team Management & People Development**
- Coach, train, motivate and lead by example with a high degree of professionalism
- Designs the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique.
- Drives performance and compensation management, ensures people development (monthly one-to-one meeting, regulars follow up on team’s KPI’s career committees, mid-year discussions, training & development plans, quarterly and annual performance review), motivates and reinforces engagement
- Consistently develops strategies to improve individual and team performance
- Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
- Maintain a cohesive, cooperative work environment through teambuilding and motivational activities
- Conduct daily briefing
- Create and manage shift schedules
- Communicates, federates, and motivates the boutique team around the strategy and vision of the Maison
- Develop a business-oriented approach in your boutique through regular role plays and on spot coaching
- Identify and define team’s training need. Propose development plan to Trainer and Commercial Manager and keep track on Team’s progression

**Reporting to Retail Management**
- Giving regular feedback