Boutique Manager

5 days ago

Singapore RI LUXURY PTE. LTD. Full time

**Occupation Description**:
The Boutique Manager oversees the end-to-end operations of multiple stores and promotes a positive working culture. He/she is responsible for driving the achievement of sales results and service excellence. He/she also engages in innovation and productivity initiatives.

He/she operates in a fast-paced, diverse, and customer-centric store environment. He/she is responsible for cascading and operationalising headquarters’ directives to the store. Overall, the Boutique Manager should be a resourceful, driven and a service-oriented leader who is able to multi-task and manage store operations effectively.

**Duties & Responsibilities**:
**Performance Area 1: Achieve Sales & Deliver Service Excellence**
- Monitor and manage multiple boutiques’ sales performances and processes to ensure that monthly sales targets are met.
- Interpret information on sales goals/targets and report and facilitate implementation of organization strategies
- Manage order processing, fulfilment and returns of customer orders
- Achieve service excellence by managing stores’ service quality and customer satisfaction
- Manage all customers’ complaints and develop a service recovery framework if any

**Performance Area 2: Management of Boutiques**:

- Manage retail administration including staff scheduling and ensure that boutique operations are not affected in the absence of any staff including the supervisors
- Supervise and maintain house-keeping standards at the sales floors, storerooms and working rooms
- Monitor stores’ inventory and manage resources to ensure smooth running of stores’ operations
- Monitor and ensure that visual merchandising presentation is attractive, tidy and presentable in the boutiques.

**Performance Area 3: Deliver Operations Excellence**
- Manage compliance with Food and Beverage hygiene policies and procedures
- Manage workplace safety and health systems
- Manage and maintain stores’ facilities
- Coordinate crisis response and recovery activities in accordance with business continuity policies

**Performance Area 4: People Management**:

- Train and coach new staff, ensure that he/she is clear of his/her performance expectations and smoothly integrated into the team
- Facilitate learning opportunities and develop leadership capabilities among boutique team
- Ensure that all boutique staff abide by the Standard Operating Procedures
- Provide all staff with regular coaching and performance feedback
- Responsible for every staff' performance during confirmation, mid-year review and end-year appraisal.

**Requirements**:

- Minimum Diploma in Retail Management or Business Administration
- Strong People Management skills
- Excellent communication and interpersonal skills
- Ability to engage with Management and stakeholders
- Able to converse fluently in English
- At least 3 years’ experience working as a retail supervisor
- Prior experience in a managerial role would be an advantage

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