
Shop Manager
1 day ago
**Your Role**:
We are seeking a highly motivated and experienced Shop Manager.
To oversee daily operation of the shop, ensuring efficiency and profitability. Maintain high store standards and conditions and foster a positive environment.
**Job Descriptions
**1. Store Operations**
- Managing all aspects of shops operations, including opening ans closing procedures, cash handling, inventory management, and maintaining shops cleanliness and organization.
**2. Sales and Profitability**
- Achieve sales targets, monitoring performance, and implementing strategies to achieve sales goals.
- Analyzing sales data and identifying opportunities for growth.
- Monitoring expenses and proposing cost control measures to maximize profitability.
**3. Staff Management**
- Implement training programs, and supervising store start.
- Setting performance expectations and providing ongoing feedback.
- Scheduling shifts and managing payroll.
- Motivating and engaging employees to ensure a high level of customer service.
- Present sales, revenue and expenses reports and realistic forecasts to the management team
**4. Customer Service**
- Ensuring exceptional customer service standards are met by the store staff.
- Handling customer inquiries, complaints, and resolving any issues that may arise.
- Creating a positive shopping experience for customers and building customer loyalty
**5. Safety and Security**
- Ensuring compliance with safety and security procedures.
- Implementing loss prevention measures to minimize theft and protect company assets.
**6. Relationship Management**
- Building and maintaining positive relationships with customers, suppliers, and vendors.
- Collaborating with other departments, such as human resources, to ensure effective communication and coordination
**Requirements and skills**
- BS/MS OR degree in business administration or a related field
- Successful previous experience as a sales representative or sale manager, consistently meeting or exceeding targets
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Proven ability to drive the sales process from plan to close
- Strong business sense and industry expertise
- Excellent mentoring, coaching and people management skills
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