IT Support Specialist

21 hours ago


Singapore Experis Full time

As part of the regional IT team based in Singapore, the 'IT Support Specialist' is responsible to provide reliable and customer orientated IT client services for the region. In order to provide standardized services, you will execute client harmonization projects throughout the region in close alignment with the Center of Expertise (CoE) at headquarters.

**Your Responsibilities**
Support user help desk services (1st, 2nd and 3rd level support, triage, ticket fulfillment)
- Ensure on call support for critical IT services
- Steer projects with an IT client service content
- Administrator for client management tools (ticket system, software distribution system, anti-virus system)
- Manage and liaise with external IT vendors.

**Your Profile**
- BA in computer science or similar background, alternatively an equivalent qualification
- Good echnical skills in windows based client environments with the respected support tools (remote desktop, ticketing tools). Certified in Microsoft Windows operating systems is advantageous.
- Skills in ITIL Processes for IT Service Management
- 3-5 years' experience in an IT support role
- Experience with end user phone support for technical and non-technical users - good communication and customer service skills a must
Experience using remote control software to diagnose user and computer issues
- Experience with networked computer imaging systems
- Experience with troubleshooting and supporting Wi-Fi and VPN clients
- Experience working in a multi-tiered IT support environment using service desk tools (ticketing system)
- Excellent oral & written communication and interpersonal skills & customer orientation
- Solid analytical and problem solving skills
- Experience with knowledge base (KB), Wiki platforms, and task management systems (Jira)Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398



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