Customer Services Executive
1 week ago
**Summary
Responsible to support the Company and Sales Team by providing support functions such as:
- order processing
- handling enquiries
- conducting of telemarketing activities to promote Company’s range of products
In the course of your interaction with various customers, you are expected to gather market information to assist the Company in formulating marketing strategies.
**Responsibilities**:
- Coordinate all pre & post sales activities to managers and sales personnel that contribute to the company’s goals.
- Process orders, monitor customer orders, record keeping, coordinate and co-operate with other team members to meet customers’ expectation.
- Support Export Sales by preparing export documentation, assist to review letters of credit as necessary, correspond daily with customers via available communication tools, prepare quotations and make appropriate product recommendations, proactively assist Company in resolving remittance issues.
- Provide customers with necessary product information.
- Respond to and follow up on sales enquiries by available media or means.
- Maintain and develop existing and new customers.
- Build lasting customer relationships and enhance customer satisfaction through regular telephone contact.
- Identify new business opportunities via telemarketing activities or direct mail programs.
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