Receptionist (Bank)

JLL supports the Whole You, personally and professionally.

Receptionist
Work Dynamics - Integrated Facilities Management

Overall Role
Equipped with strong knowledge of hospitality skills to handle wide range of demands from staffs and visitors.

Oversee one of the busiest places in the office - Reception counter.

To provide a warm welcome to our visitors and guide them and our employees along the way.

Assist Facilities Management team in the delivery of soft services.

Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.

Duties & responsibilities
Receptionists play a key role in the Corporate Services team as the first point of contact for all incoming calls from clients, employees, and the public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client.

Be the first point of contact for visitors, users, and vendor personnel. That ever-present welcoming smile and greetings is the start of the great Workplace Experience for visitors and employees.

Customer Services/ Guest Management
Welcoming all visitors

Answering and screening incoming calls

Ensuring reception desk is covered at all times

Notifying departmental EA’s or meeting host of their guest’s arrival

Receiving, fielding, and re-directing internal and external calls

Provide excellent client service support and customer experience

Meeting Room Management
Coordinating with business unit as and when needed or arranging booking for meetings or events

Proactively managing bookings and resolving meeting room conflicts via booking system

Liaising with other support functions to ensure meetings run smoothly

Performing daily room checks of all conference rooms

Ensuring the reception area & meeting rooms are always clean and tidy

Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately

Ensuring newspapers, magazines and publications are current and neatly displayed

Event Management
Assist business representatives with event logistic plan (catering vendors, furniture setup etc.)

Arrange technical support to fulfil event host’s venue requirement

Arrange pantry tea lady to set up the cutlery

Office Administration Tasks
Office supplies management

Subscriptions services

Mail/ parcel incoming/ outgoing deliveries, internal distribution, and communications to users

Ordering of business cards

Issuance of building access card to visitors

Tracking and following up on facilities enquiries and requests to close the feedback loop

Support Facilities Manager as the first contact of escalation from Concierge Service when clients’ feedback arises

Proactively collaborating with Corporate Services Team to ensure smooth operations to achieve KPIs

Work closely with Corporate Services Team in implementing initiatives to enhance the user’s workplace experience

Need to be culturally sensitive and perform work ethically and with integrity

Good knowledge of the office surrounding amenities

Responds to requests for information, service, and assistance in a timely manner

Upkeep and update the list of vendors and contacts

Key Competencies
Able to multitask and resolve multiple requests simultaneously

Adequate interpersonal skills to manage diverse range of service providers and client representatives

Good people skills and ability to interact with a wide range of client users and demands

Demonstrated experience with continuous improvement initiative

Good communicator, confident, friendly, engaging

Able to relate to different stakeholders of the organization

“Customer first” mind set

Key Measurables (KPIs)
Workplace Pride

Workplace Productivity

Employment Agreement

Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioral Competencies
1. Leadership
Work towards objectives unsupervised

Be willing to assist and mentor colleagues

Taking ownership of any work-related issues

2. Personal Effectiveness
Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace

Contributes via regular feedback, to the overall performance of the delivery team

3. Decision Making
Be able to make difficult decisions and resolve problems or improve operations.

Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

4. Relationship Building
Promote open, constructive, and collaborative relations with team members and clients.

Proactively build rapport with other functions to ensure seamless delivery of service to client.

5. Communication
Listens effectively and communicate through actions and example. Has good written and oral communication skills

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on you