Manager, Operations

5 days ago


Singapore Mandai Wildlife Reserve Full time

Advertised on: 15 Nov 2024_

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties & Responsibilities:
Pre-Opening Planning
1. Operational Requirements
Collaborate with Mandai Product Development and manage transition phases.
- Set up facilities and establish FFE needs with departments to meet milestones.
- Develop contingency plans for potential operational, maintenance, and guest experience challenges
- Secure necessary permits and certifications with relevant authorities
2. Testing & Operational Instructions
Coordinate with Technical Services, Facilities, and IT to ensure smooth testing.
- Identify and resolve issues during testing with relevant teams.
- Create SOPs for events, operational procedures, safety protocols, and guest service standards.
- Plan and coordinate training with HR and GEM for quality service.
3. Recruitment & Onboarding
Develop job descriptions for operations roles.
- Work with HR on recruitment, interviews, and selection.
- Prepare onboarding processes and collaborate with training teams.

In-Park Operations
1. Operational Efficiency
Manage daily operations, including rostering and event management, ensuring effective attraction and program operations.
- Coordinate with stakeholders for seamless event and guest experience from online to on-site touchpoints.
- Drive initiatives to meet operational goals and ensure exceptional guest experience.
- Handle guest feedback and implement solutions for service improvements.
- Optimize resources and enforce safety protocols with regular safety checks.
2. People Management
Oversee staff performance, development, and team motivation.
- Foster team competencies in systems and service excellence
3. Budget and Cost Control
Monitor expenses, implement cost-saving measures, and optimize resource use.

Job Requirements
- Diploma/Degree in Tourism/Hospitality Management or the equivalent.
- At least 5 to 8 years of experience in the attraction industry in a guest-facing supervisory role.
- Proven leadership and people management ability to manage and motivate staff.
- Strong verbal and written communication skills.
- Able to work on weekends and public holidays.
- Specialization***
**Park Operations
- Type of Employment***
**Permanent
- Minimum Experience***
**Not Required
- Work Location***
**Corporate Office



  • Singapore Operations Full time

    Get to know the Role In this position, you will play a vital role within the business team leading the execution of autonomous vehicle pilots. You will be a crucial leader on the ground, directly overseeing the human operators who are essential to our daily service. This role is a blend of people management, operational planning, and incident response,...


  • Singapore Operations OO Full time $80,000 - $120,000 per year

    If you've worn a pair of glasses, we've already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Stellest and...


  • Singapore COACH OPERATIONS SINGAPORE PTE. LTD. Full time

    Explore the possibilities across our global house of brands. Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story. At...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE The incumbent in the position will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards. **OVERALL OBJECTIVES** - Ensures that all guests receive prompt, cordial attention and personal...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    **SCOPE The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. The incumbent is responsible for...

  • General Manager

    24 hours ago


    Singapore K2 OPERATIONS SINGAPORE PTE. LTD. Full time

    We are looking for an experienced **Operations Manager**to oversee and manage the daily operations of multiple Japanese restaurants in Singapore. - Oversee the daily operations of multiple restaurant outlets, ensuring efficiency and consistency. - Lead and manage outlet managers and staff, providing training, guidance, and performance evaluations. - Plan...


  • Singapore ORQ Legal operations Full time $120,000 - $180,000 per year

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski...


  • Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & Responsibilities SCOPE Reporting to the Restaurant Manager, the Assistant Restaurant Manager is reponsible to produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. He/She provides a courteous, professional and efficient service in accordance with the outlet,...


  • Singapore Thrive Operations Full time

    **About the role - Client Relationship Manager - Job Description**: The Client Relationship Manager is responsible for managing multiple ongoing and new client relationships ensuring maximum levels of satisfaction, retention and growth. The Client Relationship Manager acts as a virtual CTO for our clients, ensuring optimal service delivery of IT...