Service Centre Manager

17 hours ago

Bukit Merah, Singapore AsiaPac Technology Pte Ltd Full time

**Job Responsibilities: -**
- Oversees the operation of Service Centre
- Effectively manages team members, including technicians, to ensure team objectives and goals are being carried out
- Displays extensive working knowledge of industry standards and practices, including product details and company services offered
- Offers exemplary customer service, including maintaining customer relationships and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Sets up and maintains work processes and evaluating process efficiency
- Resolves all customer related problems and improves current processes/protocols to increase productivity and customer’s satisfaction.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits checks on work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Ensure SLA for services are met.

**Job Requirements: -**
- Degree in Customer Relationship Management/Business/Administration
- Min 5 years of related experience
- Previous Service Experience preferred
- Management Experience is a must
- Strong Customer-Facing Skills
- Strong Written and Verbal Communication skills
- Self-Motivated
- Analytical & Creative Problem-Solving skills

**Job Types**: Full-time, Permanent

**Salary**: From $4,500.00 per month

**Benefits**:

- Employee discount
- Free parking
- Health insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

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