Strategy Consultant

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As our international organization expands rapidly and becomes more complex, the Enablement team identifies strategic priorities, opportunities, pain points, provides insights and revolutionary solutions; so that we build better efficiency and consistency into the organization and promote global synergy under localized decision making.

What will I be doing?
- Design and lead user research programs (e.g. Surveys and FGDs) to identify market sentiments and insights from creators, TikTok users, in-house moderators etc., which helps to set directions for future T&S strategies and targets;
- Analyze community ecosystems and external perceptions with global perspectives, collect and analyze industry/survey data, user data and proprietary data to test, support and improve decision-making in global safety operations;
- Deep dive into the trust & safety industry landscape, conduct quantitative and qualitative analysis that lead to action-items for the team to be industry-leading;
- Be the strategic partner of key ByteDance and TikTok leaders, support them on critical initiatives; maintain strong partnership with key business functions, facilitate efficient and effective cross-department and cross-country communication and collaboration;
- Consistently run methodology updates and knowledge base enrichment, and aid in the empowerment of the team.

**Qualifications**:
What should I bring with me?
What should I bring with me?
- Minimum 7 years of experience in conducting user research in high-growth organization; exposure to strategy planning, management consulting or internet products/services is a plus;
- Ability to design and lead user research programs independently; ability to structure and prioritize issues to solve and manage with stakeholders
- Analytical skills enabling to leverage data to identify challenges and solutions
- Self-driven team player with a strong sense of ownership, good project management skills; able to adapt to flexible working hours;
- Excellent communicator, with a curiosity for cultural nuances;
- Passion for a career in a tech firm with product lines in UGC content, entertainment and social media.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.