Patient Service Associate

**POSITION OVERVIEW
**Type of employment**:Full time / part time for 4 months with a possibility of extension

**Location**:Singapore

**WHY JOIN US**
- Work on an exciting new program in a start-up like environment
- Contribute to an important social mission in Singapore, improving education and employment opportunities to underserved mid career professionals
- Work in a well-supported, high caliber, diverse team setting

**WHAT YOU'LL DO**
- Act as a SME and participate in skills mapping conversations with different stakeholders as well as feedback in the curriculum design process.
- Attend and participate in Generation onboarding for Instructors.
- Deliver engaging online synchronous modules to a diverse group of learners and guide them in their asynchronous (independent learning) modules.
- Deliver different types of Generation sessions and/or parts thereof.
- Adapt communication style to reflect and connect with the diverse experiences of participants.
- Work independently (supported by the Country C&I Lead) to deliver a high quality and personalized learning experience for all participants.
- Administer, grade, and/or provide feedback on weekly assessments.
- Support Generation’s data-driven model by tracking and inputting (in Salesforce/ Canvas) participant attendance and performance in class and on assessments.
- Bring the learning experience to life, building community and enhance relevance by drawing on your own industry experience.
- Provide relevant and timely feedback to students on formative and summative assessment and/or on student projects.
- Explain complex topics in a non-technical way.
- Coach and guide students to be as employable as possible and support them to develop industry standard portfolios.
- Commit to and empathize with mid-career professionals and disconnected populations.
- Engage in periodic office hours for students and/or Lead Instructors and/or the Generation team.

**WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE**
- Excellent knowledge across industry trends and able to share your own personal insight with students. You love to inspire diverse groups of learners and genuinely want to help your group of learners acquire technical skills, behavioral skills, mindsets and employment coaching that will make them valuable employees in the sector.
- Deep knowledge, relevant certifications and at least 5 years of industry experience as a Patient Service Associate/ Patient Service Senior Associate with a hospital or clinic in Singapore.
- Some experience coaching adults (any experience will be highly regarded) and have a desire to coach and guide learners in an empathetic manner.
- Experience working with adults and/or has extensive knowledge of current trends and issues in adult education.
- Experience in using a Learner Management System (LMS) or equivalent.
- Ability to share your own personal insight with students.
- Passion to inspire and guide diverse groups of stakeholders including educators and students.
- Strong desire to help learners acquire industry specific skills, behavioral skills, mindsets and employment coaching that will make them valuable employees.
- You should feel comfortable about communicating to large and small groups of people and have a desire to coach and guide learners in an empathetic manner.
- Ability to collect and analyze participant data that will influence participant interactions.
- Self-reflective and open to frequent feedback from participants, lead instructor and the Generation team.

**ABOUT GENERATION**

Generation is a nonprofit that transforms education to employment systems to prepare, place, and support people into life-changing careers that would otherwise be inaccessible. The global pandemic has led to an unprecedented surge in unemployment. Even before the pandemic, more than 75 million young adults were out of work globally, and three times as many were underemployed—and 375 million workers of all ages needed to learn new skills by 2030. At the same time, certain jobs remain in high-demand, and 40 percent of employers say a skills shortage leaves them with entry-level vacancies. To date, more than 38,000 people have graduated from Generation programs, which prepare them for meaningful careers in 14 countries. Generation works with more than 3,900 employer partners and many implementation partners and funders.