Customer Service Agent

5 days ago


Singapore Rapsys Technologies Full time

Roles and Responsibilities:

- lst level helpdesk to respond to calls
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle responses via the Chatbot Agent would need to answer calls from members of public.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: Up to $2,000.00 per month

Work Location: In person



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