Airport Customer Service Agent

3 days ago

Singapore Evergence Pte Ltd Full time $29,400 per year

CUSTOMER SERVICE AGENT (AIRPORT) – Contract

  • UP TO $2,450 per month (1 year contract, renewable up to 3 years)

1) Handling Check In duties.

  • Check and ensure that flight tickets and travel documents are valid for flight

  • Weigh and tag passengers' luggage.

  • Processing and issuing of boarding passes

  • Ensure that passenger faces match passport photographs.

  • Ask passengers 5 security questions pertaining to checked baggage

2) Departure/Arrival Gate Duties

  • Ensure boarding pass information is accurate, passenger faces match their passport photographs and passenger's name on passports tally with boarding passes for departure flight

  • Escort / lead arriving passengers from aircraft to Arrival Gate and departing passengers from the Departure Gate to the aircraft

  • Assisting passengers with special needs

  • Direct disembarking passengers to respective areas such as immigration and baggage collection belts

  • Assist passengers with missing or damaged baggage claims

3) Lounge F&B Assistance

  • Keeping tables and service area clean

  • Ensure food is constantly being topped up.

  • Maintain hygienic food service techniques during service.

  • Meet / Greet passengers and crew at Reception.

  • Responding to requests and/or queries from passengers, crew and Ground Handling Agents

4) Other miscellaneous duties when assigned

Shift Schedule: 5 work days, 2 days OFF

Timings:

  • hrs
  • hrs

Requirements:

- Presentable and well groomed (NO VISIBLE TATTOOS, only black/dark hair)

- Able to stand long hours

- Positive attitude with excellent customer service skills

- Good communication skills and command of English

- Possess basic computer skills

Job Type: Contract

Contract length: 12 months

Pay: Up to $2,450.00 per month

Work Location: In person

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