Outlet Manager

7 days ago

Singapore SOURBOMBE ARTISANAL BAKERY Full time

We’re looking forward to hearing from you

**Job Desciption
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee central kitchen to outlet efficiency
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives by examining and analysing of financial data and use them to improve profitability and implement operation strategies.
- Scheduling roster, preparing payroll, approve leaves and offs with priority to the viability of the outlet operations.
- Ensure POS system and food delivery platform menus are up to date.
- Manage budgets and forecasts
- Perform quality controls and monitor production KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
- Designing delicious and attractive menus and continuously making improvements.
- Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges.
- Building positive relationships with food and beverage vendors.
- Adhering to the food and beverage budget.
- Managing daily food and beverage operations.
- Following food and safety regulations.
- Maintaining positive customer relationships, processing complaints, and responding to customer needs.
- Analyse service quality and customer satisfaction
- Assisting with marketing events.
- Creating and enforcing restaurant policies, targets, and KPIs.
- Coordinate orders for all crews to ensure a smooth customer experience.
- Monitor and maintain hygiene and cleaning standards.
- Manage crisis situations.
- Contribute to innovation process within own scope of work in the business unit.
- Develop and motivate team members through capability development.
- Lead team to implement change.
- Manage and implement business continuity plans.
- Manage cost and quality controls.
- Manage site/outlet and equipment maintenance.
- Manage and participate in dispute resolution.
- Give staff feedback on their performance to enable staff development.
- To ensure staff is completing task on time and efficiently (i.e little to no OT for all employees)

**Pre-requisites**:

- 3-5 years of experience in Bakeries/Hot Kitchen/Fine Dining Establishments.
- 1-2 years in Bakeries/Hot Kitchen/Fine Dining Establishments.
- Minimum Diploma in any discipline
- Able to work in face paced environment
- Beverage Knowledge and relevant skills are a plus.

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