Call Center Agent
1 week ago
To consistently meet the Customer Centre targets set (KPI) without compromising quality of service delivery.
- To ensure accuracy & complaint for all the customers' request.
- To successfully cross-buy the bank products & services.
- To adhere professional standards of behavior & conduct in dealing with customers & fellow CSO's
- Flexibility in work deployment when business needs arise
- Support & product the brand by creating positive discussions in the social media community & to ensure message consistency across the different online platforms.
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
**Requirement**:
- Tech Savvy
- Background in relevant customer facing role (either front or backend)
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
**Salary**: $1,000.00 - $4,500.00 per month
**Benefits**:
- Employee assistance programme
- Flexible schedule
- Health insurance
- Parental leave
- Professional development
Schedule:
- Day shift
- Early shift
- Flexible hours
Supplemental pay types:
- Overtime pay
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
- Call center: 1 year (preferred)
- Banking: 1 year (preferred)
**Speak with the employer**
+91 6569806946
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