Manager, Culture

**About Klook**

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - **P**ush boundaries, **A**sk for and give feedback, **T**ake ownership, and **H**elp each other - in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

Fancy a role that is both strategic and creative in nature, and bears part of the huge responsibility of cultivating an internal culture that enables employees to thrive at work and keeps them engaged? If so, please keep reading.

Reporting into the Director, Culture & Engagement within the People & Culture (P&C) department at Klook. You will own and manage programs and initiatives to strengthen employee engagement and internal communication, while being a culture carrier to influence the behaviors of employees globally.

**About People & Culture**

The Culture & Engagement team is part of the P&C team at Klook, and functions as a center of excellence (COE) for the department. Through communication and advisory of the business, the P&C team is responsible for forming the global people strategy and implementing local people initiatives that will help the business grow scalably, whilst maintaining an engaged workforce.

**What you’ll do**:

- Own, drive, measure and optimize employee engagement programs and initiatives - in close partnership with other teams within P&C, and senior leaders - on topics that includes but not limited to Feedback & Recognition, Culture and Beliefs, Employee Wellness etc.
- Oversee and improve on existing internal feedback and employee listening channels and mechanisms.
- Manage and optimise internal communication channels such as regular e-newsletters, internal messaging chat groups, and the intranet.
- Regularly liaise and partner with other teams outside of P&C, including External Communication, Creative and IT Teams, to develop and deliver internal communication materials such as EDMs and videos, and global events such as quarterly townhalls and Klook birthday celebrations.
- Support the ongoing review and improvement of employee experience, particularly at onboarding & offboarding stages
- Stay updated on developments within P&C and across the business through regular communication or check-ins
- Mentor and guide junior team members within Culture & Engagement, and in Office Experience, who are spread across the region.

**What you’ll need**:

- 3+ years experience working in Employee Engagement, Internal/Employee Communications, Organization Development, Project Management or similar functions
- A passion for culture building and making a difference in the workplace
- Analytical but with a bias for action
- Confident of working independently, and collaborate seamlessly with teammates spread across the region
- Detail-oriented and organized
- Proven track record in completing concurrent tasks or managing multiple initiatives/projects effectively
- Strong influencing skills
- Strong written and spoken communication skills in English. Fluency in Mandarin is advantageous
- Experience working in a start-up or high-growth environment preferred
- Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs._
- Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes._
- An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will