Guest Relation Executive

2 weeks ago

Singapore RAFFLES SENTOSA SINGAPORE Full time

**JOB SUMMARY**:
The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence.

**WHAT YOU WILL BE DOING**:

- Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets.
- Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience.
- Address guests’ needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience.
- Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation.
- Monitor guests’ satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience.
- Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings.
- Recognize repeat guests and take note of their preferences to create a personalized service experience.
- Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations.
- Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery.
- Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
- Relay any guest feedback to the management team for continuous improvement in service delivery.
- Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff.
- Ensure that all dining areas are clean, well-organized, and prepared for guests.
- Assist with reservations, guest seating, and managing table assignments, especially during peak service times.
- Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
- Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
- Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience.

**YOUR EXPERIENCE AND SKILLS INCLUDE**:

- Excellent verbal communication skills i
- A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs.
- Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction.
- Meticulous attention to detail, particularly in ensuring guests’ preferences and special requests are properly noted and followed.
- Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service.
- At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.
- Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests.
- Ability to manage multiple tasks and priorities in a busy environment while ensuring top-notch guest service.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry.

  • Guest Relations Executive

    1 week ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time $30,000 - $60,000 per year

    POSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Relations Executive take the initiative and deliver a wide range of services to make sure that guests enjoy their...

  • Guest Relations Executive

    2 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Executive(Supervisor) to join our teamAs a Guest Relations Executive (Supervisor) , we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all timesSupervise and lead all service associates in their daily activitiesEnhance guest relations...

  • Guest Relations Executive

    7 days ago

    Singapore LVND HOTELS PTE. LTD. Full time

    **1. JOB DESCRIPTION** Job Title - Guest Relations Executive Hotel and Accommodation Services Ibis Styles Singapore on MacPherson is a International brand hotel; located at 401 MacPherson Road. This role is idela for someone who is passionate about hospitality. At Ibis Styles on MacPherson, we believe on providing efficient service and meaningful...

  • Guest Relation Executive

    5 days ago

    Singapore CUBE HOSPITALITY PTE. LTD. Full time

    The Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests’ questions, and handling any issues that may arise during their stay. We are looking for motivated and passionate...

  • Guest Relations Executive

    5 days ago

    Singapore SUNSET METT SING PTE. LTD. Full time

    As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in...

  • Guest Relations Executive

    7 days ago

    Singapore SHISEN HANTEN Full time

    COMPANY DESCRIPTION A popular eatery in Japan since the late 1950s and now making its debut to Singapore, Michelin Starred Shisen Hanten spreads the love of traditional Szechwan cuisine smack dab in the middle of Orchard Road. It is also the only 2-Michelin Starred Chinese restaurant in Singapore, for 4 consecutive years. Helmed by Chef Chen Kentaro, and...

  • Guest Relations Executive

    5 days ago

    Singapore LA D'ORO PTE. LTD. Full time

    We are looking for outgoing and dynamic individual to join us as Guest Relations Executives! **Responsibilities**: Work closely with the managers in front desk operations management Answer calls, note down booking reservations and update accordingly Coordinate private events for large group reservations Ensure prompt and polite service in greeting guests...

  • Guest Relation Executive

    5 days ago

    Singapore CASA VOSTRA RETAIL PTE. LTD. Full time

    **Guest Relations Executive** **Introduction**: Translated to “your home” in Italian, Casa Vostra is an Italian concept initiated with a simple goal of offering perfected Italian cuisine staples suited for fast-paced modern living. In collaboration with Ebb & Flow group, we are set to open our first physical location, taking over the McDonald’s unit...

  • Guest Relations Executive

    2 hours ago

    Singapore 1929 HOTEL PTE. LTD. Full time

    Our Front Office is where the Guest Relations Executive will act as our hotel's host whenever a guest walks in or checks-in with us. He / She is to deliver exceptional guest experience and manage guests professionally to promote a positive impression, while working closely with the Team / Duty Managers (DM) to ensure daily hotel operations run smoothly. We...

  • Guest Relation Executive

    2 weeks ago

    Singapore Rempapa Full time

    COMPANY DESCRIPTION Damian D’Silva‘s all-day restaurant, is his personal contribution to the ongoing story of cuisine in Singapore, draws on a lifetime of custodianship and elevation of our culinary heritage, to engage the young and further the discourse on Singapore food. **DESIGNATION**: Guest Relation Executive RESPONSIBILITIES He/she has to smile...