Engagement Manager, Digital Workplace

2 weeks ago

Singapore Assurity Trusted Solutions Full time

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as an Engagement Manager (Digital Workplace). We will be offering you as a 3 year rolling contract employment.

Your role as an Engagement Manager is to advocate user experience for public officers across government agencies. Working with the product managers, project manager and the infrastructure team, you will engage government agencies, manage change journey for public officers and drive the adoption of Secure Infrastructure products.

You will need a deep understanding of the product value and the context/domain in which the product is to be implemented across the government agencies. You will engage different stakeholders, position the products and match the products appropriately with relevant use cases and user archetype. In addition, you will also have to listen actively, be diligent to user and partner needs, and communicate clearly and concisely about products and processes to different partners.

**A brief summary of your job responsibility**:

- Engage public officers in different agencies to understand their needs.
- Analyse user data and map user journey of public officers to identify and prioritise pain points and improvement opportunities across Secure Infrastructure products portfolio.
- Collaborate with various product managers to shape product roadmaps.
- Plan and execute go-to-market engagement to drive product adoption, including product launches, communications, training, and incentive / reward programme.
- Setup and run community of practice for different segments of public officers to ensure continuous engagement and feedback across the product portfolio.
- Preparation of engagement materials to public officers and maintenance of intranet pages which includes handling queries received from portal.

**Requirements**:
**To succeed in this role, you will ideally have**:

- 5+ years’ relevant ICT experience, including experience working in the public sector at WOG level; or for multinational corporations or tech organisations at a country or regional level customer success enablement or accounts management.
- Good interpersonal skills with the ability to build rapport and trust at all levels in the government and key suppliers
- Ability to influence and thrive in a matrix organisation
- Creative problem solving, innovative thinking, and a willingness to challenge the status quo
- Results-oriented, analytical good attention to details
- Excellent written and presentation abilities required

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions

**Benefits**
- A wholly-owned subsidiary of GovTech.
- We promote a learning culture and encourage you to grow and learn.
- A competency framework is in place to help you grow your career with us.
- Contract Staff enjoys the same benefits as Permanent Employees.

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