Senior Engineer, Messaging/collaboration

2 weeks ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

**Responsibilties**: - Endpoints Security Management including Standard Operating Environment (SOE) for PC/ Mobile/ Application, delivery of software, OS packages and security thru SCCM or GPO - Ensure 24x7 availability of EUT Services infrastructure and systems. Perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered. - Implement and built IT system that is manage by IT Workplace for PC/ Mobile/ Application Standard Operating Environment. - Provide Level 2/3 support for incident related to EUT services. - Work with outsource vendor to provide Level 2 support for incidents/requests related to IT Workplace services - Prioritize activities to ensure continuity of service and prompt issue resolution - Work with project and Workspace transformation engineering team in the delivery of new IT Workplace services to operations. - Work with Optus and NCS counterparts for seamless IT Workplace service delivery and support across the 3 entities. - Analyze performance of IT Workplace services. Identify problem areas, deliver solutions to enhance quality of service and to prevent future problems. - Provide input to facilitate the negotiation and renewal of maintenance contracts for systems. - Review existing processes and security policies for infrastructure and introduce preventative or optimized measures to improve systems quality and resiliency. **Requirements**: - Degree/Diploma in IT, Electronics Engineering or equivalent - Minimum 5 years of working experience - Atleast 3 years EUT related in a large enterprise (>2000 staff) with multi-location. - Good knowledge of SPF, DKIM, DMARC. - Microsoft Office 365 Product Suite experience in highly security driven environment, especially Exchange Online (Hybrid), Teams, Sharepoint, End User data management. - Proven experience in project delivery that span multiple countries and security domains - Experience in management of Microsoft Windows, MacOS, iOS and Android clients - Working experience of using ServiceNow - Strong knowledge on Exchange Hybrid management and EOP

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