Messaging and collaboration Engineer –L2

3 days ago

Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

Responsibilities

  • Management, administration and maintenance of Messaging and collaboration infrastructure – Microsoft Exchange On-Premise and office 365 services including MS teams, OneDrive and Azure AD.

  • Troubleshooting MS Teams issues and gather required call quality reports.

  • Experience in managing the Azure Cloud (IaaS).

  • Provide after-hours and weekend support, as needed

  • Create and manage documentations related to Messaging and collaboration

  • Resolving incidents, implementing the changes and coordinating with Vendors, other regional and Global teams as and when required.

  • Closely working with other infrastructure support teams.

Skills/Requirement

  • Bachelor's Degree in Information Technology or related field

  • At least 5 years of experience in second and third line Skype/Teams/MS Exchange support and be able to handle complex incidents and upgrades, patching, performance analysis & optimization and monitoring in a global IT environment

  • Familiar with other Messaging related services like Federation services & messaging security.

  • Experienced ITIL service Management (at least ITIL Foundation certified)

  • Microsoft Certified Azure Fundamentals (added advantage )

  • Experience in MS 365 Applications – especially MS Teams

We regret to inform you that only shortlisted candidates will be contacted.

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