Messaging and Collabration Engineer
2 days ago
**Responsibilities**:
- Management, administration and maintenance of Messaging and collaboration infrastructure - Microsoft Exchange On-Premise and office 365 services including MS teams, OneDrive and Azure AD.
- Troubleshooting MS Teams issues and gather required call quality reports.
- Experience in managing the Azure Cloud (IaaS).
- Provide after-hours and weekend support, as needed
- Create and manage documentations related to Messaging and collaboration
- Resolving incidents, implementing the changes and coordinating with Vendors, other regional and Global teams as and when required.
- Adhere to SABIC ITSM (SOP or procedures, work-instructions)
- Closely working with other infrastructure support teams.
- Deliver Service Level Agreement as per SABIC Global and Regional KPI for IT operations.
- Work on any other SABIC IT assignment and project not limited to scope mentioned above.
Requirements:
- Bachelor’s Degree in Information Technology or related field
- At least 5 to 7 years of experience in second and third line Skype/Teams/MS Exchange support and be able to handle complex incidents and upgrades, patching, performance analysis & optimization and monitoring in a global IT environment
- Familiar with other Messaging related services like Federation services & messaging security.
- Experienced ITIL service Management (at least ITIL Foundation certified)
- Microsoft Certified Azure Fundamentals (added advantage )
- Experience in MS 365 Applications - especially MS Teams
- Very good communication and interpersonal skills
- Good stakeholder management and coordination skill, to communicate with a wide variety of people at different levels
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