Messaging Engineer

2 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time

As a Messaging Engineer, the incumbent will be part of a team to implement and manage the Public Sector Environment for Messaging and Collaboration Services. You will work within a team of engineers with strong technical competency to conceptualise, implement and manage the Public Sector infrastructure services and ensure high levels of availability, performance and security posture of the environment.

**Responsibilities**
- Solutioning, architecting and aeploying Exchange, on-premises and Cloud-based solutions
- Design and Implementing Exchange and Collaboration platforms - Microsoft Exchange Online, Microsoft Azure AD, Skype, Microsoft Teams and SharePoint Online, Microsoft Office 365
- Migrate messaging environment to Exchange 2016 and Exchange online
- Drive Critical Incident management / Escalation Management
- Provide deep level support, change and problem management for Active Directory and Messaging / Collaboration technologies
- Work closely with Customers and Gathering their requirements for infrastructure design, transforming requirement into solution deployment
- Translate the customer needs into technical requirements in line with proposed solutions
- Create Low/High-level design documents (LLD & HLD), Technical design document and Implementation guide
- Manage and mentor a team of Infrastructure specialists comprising of Active Directory Specialists, Systems and Server Professionals
- Participate in knowledge transfer for new projects
- Drive service improvement plans at the service line level

**Requirements**:

- 10 years’ experience in the above domain areas
- Proven planning, implementation and migration experience from Exchange on premise to Microsoft Exchange Online
- Knowledge of ITIL processes and procedures
- Demonstrated experience in the following areas:

- Lead discussion between internal teams and external product principals
- Up to date with latest product roadmap and best practices
- Define policies and procedures related to Messaging and Collaboration environment
- Provide input to optimise and automate workflows and processes
- Justify new initiatives and recommend new ones to stakeholders
- Team player with strong analytical thinking and problem-solving skills
- Good written and verbal communication skills, with ability to present and communicate effectively with non-technical audience

**Preferred Requirements**
- PowerShell scripting

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