Senior Engagement Manager

2 days ago

Singapore LNRS DATA SERVICES PTE. LTD. Full time

**About the role
As a **Senior **Engagement Manager **, you’ll work on an ongoing basis with our largest customers to drive the utilization of the LexisNexis® Digital Identity Network® to create positive business outcomes.

You’ll pair with Strategic Account Managers to identify and explore opportunities to leverage LexisNexis® Risk Solutions data and services to protect our customers from cybercriminals.

You’ll present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. This is not a commissioned position.

**Responsibilities**
- Act as single point of contact and trusted advisor on all fraud related matters for clients, includes fraud detection rule and policy development.
- Working in tandem with LexisNexis® Risk Solutions Support, proactively monitor and communicate overall system performance to prevent potential escalations from our most valuable customers.
- Resolve fraud related queries for clients by advising and or creating/modifying fraud detection rules.
- Be able to formulate and run queries to aid the customer in obtaining basic information from the backend using Python/SQL.
- Proactively manage the engagement roadmaps for clients and ensure they always remain current and relevant.
- Providing strategic oversight for LexisNexis® Risk Solutions project teams integrating new use cases for customers.
- Advocating on behalf of customers with LexisNexis® Risk Solutions internal staff in Products and Engineering.
- Some travel may be necessary.

**Requirements**:

- Minimum 5 years hands on experience in financial crimes fraud detection/prevention solutions. Experience working in a fraud detection team in a financial institutions/merchant or working for a fraud solutions vendor is preferred.
- A demonstrable working knowledge of API’s, mobile SDK and web integrations is a must.
- Minimum 5+ years of demonstrable post-sales consulting experience in the fraud industry, working with business and technical internal and external teams, then translating requirements and discoveries to non-technical decision makers.
- Exceptionally strong verbal and written communication skills.
- Bachelor’s degree in engineering, economics, statistics, or other analytical discipline, or equivalent.
- Strong SQL and Python Skills, exposure to other higher order programming skills will be an advantage.
- Fluency with data analysis and visualization tools.
- A keen eye for detail, accuracy, and strong critical thinking skills with advanced judgment capability.

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