Ams Technical Support Engineer

**What do we do?**

**Who are we?**

Having started in Germany in 1987, GFT Technologies has grown to become a trusted Software Engineering and Consulting specialist for the international financial industry, counting many of the world’s largest and best-known Banks as our clients. We are an organization that empowers you to not only explore but raise your potential and seek out opportunities that add value. At GFT, diversity, equality, and inclusion are at the core of who we are. Ensuring a diverse and inclusive working environment for all communities is one of the main pillars of our diversity strategy, based on our core values and culture. We have been certified for 2022/23 as a ‘Great place to work’ in the APAC region. So, if you want to have the opportunity to work with an outstanding and progressive organization this position could be right for you.

**Key Responsibilities**
- Document all support interactions, including the nature of the issue, troubleshooting steps taken, and solutions provided, ensuring accurate and detailed records.
- Problem Diagnosis and Resolution:

- Analyze technical problems, identify root causes, and implement effective solutions in a timely manner to minimize downtime and disruption.
- Collaborate with cross-functional teams, including developers and system administrators, to escalate and resolve issues requiring deeper investigation or specialized expertise.
- Customer Communication and Satisfaction:

- Communicate technical information clearly and concisely to non-technical users, guiding them through troubleshooting steps and ensuring understanding.
- Proactively follow up with clients to ensure issue resolution and gather feedback on support experiences, striving to exceed customer expectations and maintain high satisfaction levels.
- Continuous Improvement:

- Identify recurring issues or trends in support requests and propose improvements to products, processes, or documentation to prevent future occurrences and enhance overall system reliability.
- Stay updated on industry best practices, emerging technologies, and product updates to continually improve technical knowledge and proficiency.

**Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Proven experience in a technical support role, preferably in a software or technology-driven environment.
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users effectively.
- Familiarity with help desk software, ticketing systems, and remote support tools.
- Active Directory.
- Organizational Unit management;
- System Center Configuration Manager (SCCM).
- Configure and Manage Windows devices locally.
- Windows Deployment.
- Basic Windows Functionalities.
- Customer-focused mindset with a commitment to delivering high-quality support services and achieving customer satisfaction goals.
- Fluent in English

**About Us**:
We show commitment to our investors and stand for solid, long-term growth performance. Founded in Germany in 1987 and in American territory since 2008, GFT expanded globally to over 10,000 experts. And to more than 15 markets to ensure proximity to clients. With new opportunities from Asia to Brazil, the international growth story continues. We are committed to grow tech talents worldwide. Because our team’s strong consulting and development skills across legacy and pioneering technologies, like GreenCoding, underpin success. We maintain a family atmosphere in an inclusive work environment.

**There is room for your talent**:
Put your talent to work. At GFT, you'll be working with some of the brightest people in business and technology on challenging and rewarding projects in, a team of like-minded individuals.
Feel it. We are #one team collaboratively working towards the same goal.