Technical Support

15 hours ago

Downtown Core, Singapore U3 InfoTech Pte Ltd Full time $36,000 - $42,000 per year

Role : Technical Support Network Operations Center (NOC)

Client : Non Banking Client

Location : 31, Science Park Road

Position : 12+ Month contract under U3 Infotech's payroll

Responsibilities:

Role Purpose(s)

The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.

Key Accountabilities

  • Monitoring network performance and addressing any anomalies or issues promptly
  • Responding to technical inquiries and providing solutions to network-related problems

Job Responsibilities & Duties

  • Operates and monitors all systems, applications, network and telecommunication line usage
  • Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
  • Perform and execute user service requests in accordance with QMS standard.
  • Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
  • Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
  • Day-to-day data center Physical Security Controller to maintain proper security within the data centre
  • Maintains and monitors usage of storage media, stationery, etc.
  • Generate inventory and statistical reports
  • Must be willing to work 24x7 12hr shifts
  • Any other duties as and when assigned.

Education Requirements

  • Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic

Working Experience Requirements

  • Basic knowledge in PC operations and computer networking.
  • Experience in computer operations environment
  • Fresh diploma graduates are welcome to apply.

Skills Required

  • Strong problem-solving skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Knowledge of Windows and Linux is preferred
  • Knowledge of ITIL foundation is preferred

Shift Allowance & Shift Transport Allowance

  • Shift Allowance for night shift, and transport allowance for night shift

Raghunath

Senior Recruitment Consultant

Talent Acquisition Team

Singapore | Australia | Malaysia | Thailand |

Vietnam | India | Philippines| Hong Kong

Singapore Mobile:

Email:

133 Cecil Street, Keck Seng Tower, #14-3,

Singapore 069535

Job Types: Full-time, Contract

Contract length: 12 months

Pay: $3, $3,500.00 per month

Benefits:

  • Health insurance

Work Location: In person

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