Desktop Support Engineer

1 day ago

Downtown Core, Singapore ITCAN Pte Ltd Full time

Dear Jobseekers, Our client is urgently looking for the below positions. Primary Purpose This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Performed Desktop Support services to users. - This includes receiving, prioritizing, documenting and actively resolving end user help requests. And escalating incidents when necessary to maintain customer satisfaction and SLA expectations. - Perform imaging/re-imaging. - Perform asset inventories. - Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) - Updates Incident records - Creates and updates work instructions (where necessary) - Document standards and procedures (where necessary) Min. ITE/Diploma graduate with 1 year experience in desktop support - Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 - Clear Spoken & Written English. - possess at least one (1) of the following certifications or their equivalent: - CompTIA A+; - CompTIA Security+; - CompTIA Network+; - Microsoft Certified: Windows Client; and - Microsoft Certified: Managing Modern Desktops. - Previous IT helpdesk and/or call center support experience, including providing remote support. via the telephone or using remote tool will be added advantages - Demonstrate knowledge in the support of workstations, and related components. - Good verbal and written communication skills - Good coordination skills - Ability to prioritize effectively and work with a sense of urgency. - Effectively communicates with teammates and managers. **Salary**: $2,400.00 - $3,200.00 per month **Experience**: - Desktop support: 1 year (preferred) Ability to Commute: - Singapore 049704 (required) Ability to Relocate: - Singapore 049704: Relocate before starting work (required) Work Location: In person

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