Field Service Engineer

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Field Service Engineer
Overview
The FSE is responsible to drive the field service operation forward through Danaher DBS management approach, continuous improvement in operation metrics, support resources optimization and team development. He/she is responsible for customer training, break-fix assignment, preventive maintenance, installation, delivery of maintenance contract and technical support of Leica range of Microscopy Products, used in a wide range of sectors such as nanotechnology, material analysis, semiconductor failure analysis, life sciences, medical institutions, pharmaceutical, manufacturing and quality assurance. He/she will work to cultivate positive working relationships with both internal and external customers as the techno-expert, demonstrating the innovation and leadership for which the organization is recognized. He/she will support his/her manager/supervisor to manage SEA Channel Partner technical escalations and foster good working partnership with other function leaders, as well as radically increase in customer satisfaction Responsibilities
Interact and Support customers and channel partners to solve technical issues and provide possible solution to contain the problem
Support technical escalation and communicate with factory expert to find interim and permanent solution
Install instruments and software at customer sites
Maintain & Service of instruments at customer sites
Meet the service metrics of (1) Revenue and Order Growth, (2) Total Time to Repair (TTR), (3) First-time Fix (FTF), (4) Utilization and Productivity and (5) Customer Satisfaction (NES/NPS)
Follow service processes and documents. If required to provide service administrative support
Compliance to regulatory, international and company’s EHS requirement Requirements
Technical degree or diploma with relevant field service experience
Technical aptitude and customer excellence mindset
Effective communication and stakeholder engagement skills
Strong analytical and troubleshooting skills
Willing to travel
Keen to learn Key Relationships
Internal
Sales
Customer Service
Application
External
Customers
Channel Partners
Factories
Vendors/Supplier
Local Authorities

GET MORE INSIGHT

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.