22429706 Markets Client Manager

8 years exp

**Roles & Responsibilities**

**Job Purpose**:
A solutions driven role to help resolve on-boarding, documentation, regulatory or other infrastructure issues preventing our key customers either growing or enhancing business with the Markets division.
- Support Asia Pacific Financial Institution Solutions & Sales Management to address and resolve client issues pertaining to Legal Documentation (e.g. ISDAs/CSAs), KYC issues, Citi Collateral Guidelines (including their development and implementation), Onboarding Experience and regulatory initiatives.
- Coordinate with internal teams in developing and driving the client experience through the trade lifecycle from initial on-boarding & pre trade through to demarketing and client off-boarding
- The role will will focus on Citi's global markets platinum client requests by helping to manage, develop and drive the regulatory client on-boarding & documentation process to enable fast and efficient completion
- This is a unique and challenging role that provides exposure to clients, to various product and control groups as well as visibility from senior business leaders, with a focus on enhancing the client experience.

**Key Responsibilities**:

- Become the point of contact for our platinum clients s with respect to smooth transition of pre-execution process by ensuring coordination of KYC, Onboarding, Credit, Legal, regulatory and Operational efforts needed to get the client ready2 trade with Citi
- Self-starter with good knowledge and understanding of legal documentation (e.g. ISDAs, CSAs, GMRAs/GLSAs, etc.), the Current Banking Regulatory Environment (Dodd-Frank, EMIR, FATCA, etc.) and the ability to navigate the internal structure of a large global organization such as Citi
- Be the FLOD point of expertise for risk issues and drive risk knowledge transfer and awareness within the business with a focus on APAC. KYC/AML or Middle Office, Credit, Risk, On-boarding is preferred
- Act as a point of escalation/resolution for client impacting events such as risk, regulatory or legislative change. Work with legal and markets transformation team in repapering legal documents & ensuring a seamless transition to meet the regulatory requirements
- Develop and implement client driven solutions to enhance the client experience through the trade lifecycle by working closely with coverage bankers, sales and solutions and other business support function

**Knowledge/Experience & Qualifications**:

- Good exposure or previous experience in a client development, operations, relationship, risk or product management
- Broad range of Markets products such as Fixed Income, Equity, FX and Commodity Products, specifically but not limited to derivatives and financing transactions
- Knowledge of trade flows, infrastructure and CLM
- Counterparty Credit Risk experience preferred
- Documentation experience advantageous
- Good operational control, change management & customer interaction experience would also be a benefit
- Education : Degree preferred (Legal knowledge advantageous)

**Skills & Competencies**
- Good PC skills essential to quickly learn the variety of in-house trading and related systems.
- Superior verbal and written communication skills
- Exceptional process and conflict management ability
- Highly motivated, self-starter who is able to work on own initiative
- Ability to prioritise multiple tasks based on materiality
- Fast thinker/quick learner, possess the ability to work effectively under pressure in a rapidly changing environment in order to meet tight deadlines.
- Able to manage routine processes with precision and ad hoc projects with flexibility and creativity
- Proficiency in MS office Suite.

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.