Customer Service Executive Airfreight Import

4 days ago

Singapore Stafflink Services Full time

Job Description

**Working hours**: Monday to Friday; 9am - 5:45pm (1 Saturday per month, from 9am - 1pm)

**Working location**: Alps Avenue (East)
Company's transport at Yishun, Admiralty, AMK, Sengkang, Tanah Merah, Tampines, Pasir Ris MRT stations
Salary up to $3,400 + AWS + VB
Globally known Freight Forwarding Company

Our client is a global leader specialized in international transportation, freight forwarder, supply chain management and packaging solutions with offices in over 20 countries.

**Job Descriptions**:
Answer all incoming calls promptly and politely
Respond to customer enquiries promptly.
Handle all air import shipment activation with interface with multiple parties (internal and external customer/stakeholders) on shipment requirements.
Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
Obtain charges approval from customer / overseas agent before shipment delivery.
Provide flight details and feedback to customer on freight status timely.
Ensure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPI.
To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly
Perform recovery to shipment arrived to Bollore warehouse with discrepancy without survey performed at terminal
Monitor shipment arrival as well as updating shipment delays to consignee and follow up with origin stations whenever occurs.
Good understanding of customers' SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction.
Take on all other ad-hoc tasks delegated by Supervisor/Manager

**Job Requirements**:
Minimum GCE 'O' levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.

**HOW TO APPLY**:
Stafflink Services Pte Ltd

**EA Licence No.**: 04C4294

**EA Personnel**: Teow Loo Peng (Robin)

**EA Personnel Reg. No.**: R21101058

Job Type
Permanent Full Time

Working Hours
Monday to Friday; 9am - 5:45pm (1 Saturday per month, from 9am - 1pm)
Salary
From S$2,800.00 to S$3,400.00
Location
East
Classification
Customer Service / Call Center

**EA Personnel**: Robin Teow

**EA Personnel Reg. No.**: R21101058

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