Jfk General Manager

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of airports by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change.
- JFK General Manager
- What we offer
- The John F. Kennedy Airport General Manager will lead the day to day operations for our Airport program at Terminal 8 at JFK and reports directly to the SVP, Operations. This position is accountable for the overall management, direction and coordination of the T8 program. The General Manager will work closely with URW’s client, American Airlines to ensure their business needs are met, and is also responsible to ensure URW’s corporate objectives are achieved at the lowest cost consistent with corporate and airport requirements. The General Manager also interacts with a wide range of Airports or clients and their representatives to ensure their needs and objectives are satisfied.
- In this role, your main missions are:

- Primary point of contact and liaison with URW’s client, American Airlines, and the Port Authority of New York and New Jersey (PANYNJ)
- Partner with URW’s Development team to execute the redevelopment plans/vision for Terminal 8.
- Ensure effective cost control and profitability for a specific Airport program. Identify problem areas and proactively improve performance. Prepare annual operating budget and execute plan within guidelines.
- Maintain communications with tenants to improve performance. Promote effective business relationship to convey corporate policies.
- Hire, train and supervise all on-site management personnel. Set goals and objectives to evaluate performance. Ensure compliance with corporate personnel policies and applicable laws.
- Responsible for the collection of monthly receivables.
- Monitor on-site tenant construction for compliance with approved plans. Work proactively with tenant coordination and others to ensure successful early or on-time store openings.
- Maintain positive working relationship with Airport and/or clients and have good working knowledge of political and regulatory changes that may impact concession operations. Take corrective action and inform others, as required.
- Develop a communication system to keep employees, merchants and corporate management informed of Airport activities and issues.
- Oversee Specialty Leasing program (if applicable) to ensure annual goals are achieved.
- Responsible for Airport DBE goals including certification and compliance pursuant to contract requirements.
- Prepares correspondence, proposals and presentations for a variety of audiences regarding programs, projects and other ideas to support the business objectives of the program
- Drive, optimize and deliver day-to-day operational excellence in accordance to established metrics and standards.
- Ensure optimal performance and full compliance with health, safety, labor and environmental regulations.
- Coordinate and assist to facilitate new store and remodel projects with Leasing Tenant Coordination team.
- Responsible for local procurement and contract negotiation/management.
- Manage corporate policies and procedures as related to front-of-house and back-of-house operations.
- Contribute and collaborate with the Airport Business Analyst and SVP to develop 5-Year Business Plan strategy.
- Execute the Action Plan as defined in the 5-Year Business Plan.
- Develop long-term growth strategies for new and existing markets by driving and executing cost effective, realistic, and functional tactics.
- Plan and manage Common Area Maintenance and Capital expense budgets/forecasts within approved parameters.
- Locally develop with the Marketing Director supported by Corporate Marketing with direction and final approval the assets marketing and public relations plans. Implement plans driving and delivering on sales and traffic goals.
- Become the voice of the traveler while also delivering insights and trends related to the airline and passenger demographics including other complimentary and competitive influences that potentially have future strategic consideration for the airport’s vision.
- Lead the center’s customer journey experience programing to standards excellence and develop a team culture of S.T.Y.L.E.
- Key ambassador and representative of URW to develop and lead concession engagement and support programs, local community/non-profit outreach, service providers partnerships as well as lead for relevant airport tours with community and political officials.
- Negotiate and process complex projects through different levels of governmental agencies.
- Analyze and evaluate data on a wide variety of complex airport and real estate matters, inc