Lead Service Designer

4 days ago

Singapore Tan Tock Seng Hospital Full time

-Family Group: Administration **Overview**: Join the CHI Kaizen Office's Design Innovation team at the forefront of healthcare transformation. As a Lead Service Designer (Manager), you'll merge human-centric design with the lean movement to enhance patient care within and across settings in National Healthcare Group. Your role will focus on innovating service delivery and fostering a culture of design and lean, complementing our commitment to continuous improvement, innovation and excellence in care. **Key Responsibilities**: **Innovation and Service Design**: - Spearhead improvement and innovation initiatives using a design-led and lean methodology to enhance value-driven service touchpoints at hospital and cluster level. - Lead comprehensive design activities including user research, co-creation workshops, rapid prototyping, and the final design of products and services within multidisciplinary teams. **Culture and Engagement**: - Lead in the engagement and development of strong and positive relationships with internal and external sponsors and partners to drive healthcare transformation efforts - Contextualise, translate and deploy a design-led improvement and innovation blueprint across the hospital and its network, encouraging staff engagement and process innovation for enhanced value creation. - Work closely with project sponsors and owners to build a safe environment where knowledge is shared, applied and built upon, so as to empower staff, and create a continuous improvement and innovation culture **Capability Development**: - Elevate the team's design and prototyping skills through co-developing and conducting workshops aimed at embedding design principles within our processes and practices. - Co-lead in leveraging design principles to guide the design, development, review, refine and implementation of "MyCare" continuous quality improvement and innovation approaches. **Skills and Qualifications**: - A strong creative problem-solver passionate about healthcare innovation and design. - Proven experience in qualitative and quantitative user research. - Ability to distill complex ideas into clear, actionable information for diverse stakeholders. - Experienced in leading and facilitating co-creation and design workshops. - Exceptional interpersonal and communication skills. - A Bachelor's degree in Design, Business, Innovation, Engineering, or related fields. - At least 6 years of experience in a UX or Service Design role, preferably within a large organization.

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